i am unable to get the background settings in microsoft teams

Anonymous
2020-04-14T15:55:58+00:00

Dear Team ,

 I am using the latest Teams app in my windows 10 laptop. During the meeting for the video I am unable to get the background setting to select a background for my video. Request your help .

Thanks

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

174 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-04-30T16:29:36+00:00

    As of Apr 30 2020, Teams v 1.3.00.9267, the feature doesn't work at all, not even blur, on a Win10 Intel i5 CPU desktop.  Hey Microsoft, way to let millions down during a time of crisis.  Since my entire team has begun teleconferencing from home using Teams, some laptop users get background blur and images, some do not.  Most desktop users, like me, do not.  What's strange is that back in March, blur was working on my desktop.  Since the recent Teams updates, now it can't even do that.  My webcam is the MS Lifecam HD-3000.  Like I said, blur was working before, now it isn't, so it is definitely not a hardware issue, it is 100% a Microsoft issue.  Frankly, I'm not happy about it.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-04-30T12:01:45+00:00

    I use a laptop but nothing.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-04-30T11:42:42+00:00

    I have the same problem and all my collegues have the background option.

    Surely someone from MS has a solution for this ?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-04-30T07:38:00+00:00

    i use desktopp and it's not there, not even the blur bacground option. i have updated, reinstalled relogged etc, still nothing. i need it help me

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-04-29T19:34:31+00:00

    Same problem. I cannot use any custom background images. My colleague has an almost identical setup as me, but he can change his background. He has a backgrounds folder, and I do not. Both systems are Mac Pro, Late 2013, with AVX1.0 support, Microsoft Teams Version 1.3.00.8663. 

     

    Was this answer helpful?

    0 comments