MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-11-19T10:19:32+00:00

    In the meantime I testet a lot.

    I reinstalled Teams, as well Webcam Tool Version 1.0 and 1.1.

    As soon I select the WEBCam Utility in Teams settings - even if no camera is connected Teams crash for 100%.

    Even the way MikeCroy describet cause the crash.

    Is there a place. I can still download the 0.9 Beta? Sadly I didn't kept it.

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  2. Anonymous
    2020-11-19T12:47:51+00:00

    You can find a copy of beta 0.9 at softpedia.

    I have re-installed 0.9 but can't get it to work :-(

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  3. Anonymous
    2020-11-19T13:36:48+00:00

    Thx.

    Found the 0.9 Beta and installed it. And they are both installed in Parallel in Teams.

    Basically I did not have one of my Cameras with me, but if I select the Beta, it shows me the standard Background Picture, if I select the 1.1 Release, Teams is crashing. :-(

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  4. Anonymous
    2020-11-19T14:18:39+00:00

    I'm really lost now :-) I uninstalled 1.1 and re-installed 0.9. In Teams (not crashing) and OBS when I select webcam utility I just get the EOS screen but no picture. I then installed 1.1 which works with OBS and to my surprise also with Teams :-)

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  5. Anonymous
    2020-11-19T14:27:13+00:00

    I'm really lost now :-) I uninstalled 1.1 and re-installed 0.9. In Teams (not crashing) and OBS when I select webcam utility I just get the EOS screen but no picture. I then installed 1.1 which works with OBS and to my surprise also with Teams :-)

    Looks like I spoke too quickly- the second time I tried Teams crashed :-(

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