MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-10-29T02:40:07+00:00

    Hi Kane,

    May I know what device and operating systems do you have? I will provide you specific folder path and location based on your input.

    You could try to reinstall the app and see if that fixes the issue.

    Please note that MS teams do some tests to ensure that the device is supported, not all USB devices are supported by Teams, so if you use any non-supported devices, you may experience some issues. So, Microsoft has worked with manufacturers and certified some products to give a seamless experience.

    Here is the list of all supported Bluetooth headsets as of today, please refer link here -https://www.microsoft.com/en-us/microsoft-365/m...

    Regards

    Nik

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  2. Anonymous
    2020-11-13T20:17:22+00:00

    I have an HP Pavilion from 2015-16 with an Intel core i5-7200u, discrete HD graphics 620, SSD 860 EVO 500gb. I am running Windows 10, 64-bit,  Version 10.0.19041 Build 19041.

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  3. Anonymous
    2020-11-16T15:36:50+00:00

    Dell Latitude 2 in one 5290 16,0 GB Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz   2.11 GHz.

    Windows 10 Pro 64 bit. Build 19042.630.

    Removed and reinstaljed both, Canon EOS Webcam 1.1 and Teams.

    No good.

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  4. Anonymous
    2020-11-17T11:30:49+00:00

    I too have this issue but found that going back to the beta driver still works so i've gone back to that driver and you can only get it from the Canon USA site not sure if its still there but i had it on my drive still EOSWebcamUtilityBeta-WIN0.9.0

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  5. Anonymous
    2020-11-17T15:14:06+00:00

    I had to search online for a site that provided a mirror of the beta driver as I no longer had the installer. (risky, but it seems OK) This fixed the issue for me in Teams, thanks BigPapaSmurf.

    I suspect this just broke Discord, which is why I upgraded to 1.1. Not that I use it that often for video, but this doesn't seem like a long term fix. The strange thing is that Teams seemed to work fine with 1.1 all day yesterday.

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