MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-12-02T18:55:43+00:00

    HI, you know what i just tried? I installed a slightly older version of the Teams app on my laptop from Sept 29th. And guess what? It works perfectly now :)

    https://microsoft-teams.en.uptodown.com/windows/versions

    No need to deal with EOS utility versions...

    Make sense as the latest EOS utility was working fine with Teams. Someone on this thread tracked down the exact version it started and posted it.

    My concern would be teams would auto-update itself at some point and you'd be broken again.

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  2. Anonymous
    2020-12-03T07:55:56+00:00

    Good, the older version 1.3.00.24758 works well

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  3. Anonymous
    2020-12-03T07:56:42+00:00

    Easier to downgrade the EOS utility as you will lose the latest Teams functionality and unless you block it somehow the Teams client will upgrade itself by the morning!

    Thanks Anthony, very good point. Luckily Teams didnt update overnight. if it happens, i will downgrade EOS webcam utility. ALthough i had searched for the beta versions and couldnt fidn them. Do you have a link?

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  4. Anonymous
    2020-12-03T07:57:49+00:00

    HI, you know what i just tried? I installed a slightly older version of the Teams app on my laptop from Sept 29th. And guess what? It works perfectly now :)

    https://microsoft-teams.en.uptodown.com/windows/versions

    No need to deal with EOS utility versions...

    Make sense as the latest EOS utility was working fine with Teams. Someone on this thread tracked down the exact version it started and posted it.

    My concern would be teams would auto-update itself at some point and you'd be broken again.

    Thanks MIchael, very good point. Luckily Teams didnt update overnight. if that happens, i will downgrade EOS webcam utility. Although, i had searched for the beta versions but couldnt find them. Do you have a link?

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  5. Anonymous
    2020-12-03T08:22:23+00:00

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