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Hi,
I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again."
In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.
Thank you so much for any help you can provide.
Kane
Managing sound and video settings during Teams meetings and calls
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The Beta is available from canon's website directly. Its one of the past versions.
I have exactly the same issue with my EOS R and 1.0 Eos Webcam utility. And it started exactly on Nov 24. I was going crazy spending hours trying to fix this. Thought I did something wrong. Tried on several laptops, changed cables, Re installed the apps etc... I'm having calls everyday and need this urgently to be fixed! None of the cache erasing method explained above helped. Teams crashes instantly when starting video with the Eos Webcam or switching to it after starting the call with the laptop Webcam. Terrible.
@microsoft: pls fix this asap.
I have exactly the same issue with my EOS R and 1.0 Eos Webcam utility. And it started exactly on Nov 24. I was going crazy spending hours trying to fix this. Thought I did something wrong. Tried on several laptops, changed cables, Re installed the apps etc... I'm having calls everyday and need this urgently to be fixed! None of the cache erasing method explained above helped. Teams crashes instantly when starting video with the Eos Webcam or switching to it after starting the call with the laptop Webcam. Terrible.
@microsoft: pls fix this asap.
Did you try installing the 0.9 beta? Works 100% for me in Team as long I'm careful to select only that camera source. I detailed how to do this in earlier posts. I can have both 1.1 and 0.9 installed at the same time and I select the most compatible driver for each application.
EDIT: Clearing the cache only temporarily corrected the issue sometimes for me, often it didn't help at all.
HI, you know what i just tried? I installed a slightly older version of the Teams app on my laptop from Sept 29th. And guess what? It works perfectly now :)
https://microsoft-teams.en.uptodown.com/windows/versions
No need to deal with EOS utility versions...
Easier to downgrade the EOS utility as you will lose the latest Teams functionality and unless you block it somehow the Teams client will upgrade itself by the morning!