MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-11-25T16:25:06+00:00

    Didn't work for me either but I then exited the client and clear the cache and a I now have my EOS M50 running reliably as a web cam again with Teams client Microsoft Teams Version 1.3.00.30866 (64 bit)

    I used the following method to clear the cache

    1. Quit Microsoft Teams.
    2. Cut and paste the following location into File Explorer: %appdata%\Microsoft\Teams
    3. Delete contents of the entire folder.
    4. Restart Microsoft Teams.

    Well I'll be. This seemed to work for me as well. Seems to have reset a lot of settings, but the camera seems to work with the released version of EOS utility. Hopefully it'll stay stable.

    This did not work for me at all. Still crashes.

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  2. Anonymous
    2020-11-25T16:48:48+00:00

    This did not work for me at all. Still crashes.  

    At best it seems to be a temporary fix for some of us.

    I continue to be able to have both the beta (version 0.9) and the latest release version (1.1) installed at the same time. I can choose the release version in all applications except Teams. In Teams I keep it set to the beta version (and carefully never switch to the release version).

    This allows me to use the camera in every application I need. I found the beta to have issues in other applications, so using it exclusively wasn't a great option.

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  3. Anonymous
    2020-11-25T23:30:42+00:00

    Just tried using the beta version of the utility app. It works! Had to uninstall the release version though. Thanks for the idea. Hopefully this continues working until a new patch comes in for the release version.

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  4. Anonymous
    2020-11-30T18:22:11+00:00

    Where did you find the beta version of the utility app?

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  5. Anonymous
    2020-11-30T18:33:16+00:00

    Many, including myself, used this download site:

    https://www.softpedia.com/get/Internet/WebCam/Canon-EOS-Webcam-Utility.shtml

    However, use this at your own risk. This is not an official place to get this software. There's a theoretical risk of viruses and/or legal issues with getting software from a place like this.

    (EDIT: softpedia seems to have a pretty good online reputation)

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