MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-11-25T08:43:28+00:00

    Back to crashing again this morning unless I clear the cache every time I start the Teams client. Lets hope Microsoft sort it out in the next client release.

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  2. Anonymous
    2020-11-25T09:00:40+00:00

    Hello all,

    I tried both versions - reinstalled Teams and deleted the Folder before as well the Powershell approach (Version 1.3.00.30866 and 1.3.0.32283)

    Both have not been successfull.  Teams still crashing.

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  3. Anonymous
    2020-11-25T12:36:37+00:00

    Same thing here. It was working a couple of hours ago then stopped working all of a sudden. Have not tried the reinstall procedure and cache clearing. Hopefully they find a fix soon. Thanks for the updates all.

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  4. Anonymous
    2020-11-25T14:09:02+00:00

    Same thing here. It was working a couple of hours ago then stopped working all of a sudden. Have not tried the reinstall procedure and cache clearing. Hopefully they find a fix soon. Thanks for the updates all.

    Ditto! The deletion of nearly all of the content of the Teams folder made it work for a short time. The next day I was getting no image shown with the camera and, a short time later, crashing again.

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  5. Anonymous
    2020-11-25T16:14:32+00:00

    Mine is doing the same thing.

    Worked last week. Started work today and Teams crashes.

    Works with Zoom though and any other web conference. Teams dies immediately when I do this however. 

    I'm a little weary of deleting everything here because there are a lot of folders and files here. IF they're all temporary I'm happy to wipe them but a work around I found is prior to joining a call, switch to EOS Utility Beta. That works as a work around and it works again. 

    If Canon is going to release version 1.2 I hope that helps, otherwise there might have been a Teams update that made this crashing occur.

    For reference my teams version is: You have Microsoft Teams Version 1.3.00.30866 (64-bit).

    Didn't work for me either but I then exited the client and clear the cache and a I now have my EOS M50 running reliably as a web cam again with Teams client Microsoft Teams Version 1.3.00.30866 (64 bit)

    I used the following method to clear the cache

    1. Quit Microsoft Teams.
    2. Cut and paste the following location into File Explorer: %appdata%\Microsoft\Teams
    3. Delete contents of the entire folder.
    4. Restart Microsoft Teams.

    Well I'll be. This seemed to work for me as well. Seems to have reset a lot of settings, but the camera seems to work with the released version of EOS utility. Hopefully it'll stay stable.

    This did not work for me at all. Still crashes.

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