MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-11-20T17:30:12+00:00

    In Teams (bottom left) there is a help facility - this also allows you to report a problem. I did this yesterday - I suggest that you all do this as well as the logs are uploaded - with more info we may get a good fix. I also pointed them to this thread.

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  2. Anonymous
    2020-11-20T19:39:00+00:00

    I've ensured that this has been logged in an internal issue tracker for the same, and have included a link to this thread.

    I've been able to reproduce this issue in Microsoft Teams Version 1.3.00.32283 (64-bit) with a Canon EOS 90D camera with EOS Webcam Utility version 1.0 (from 10-SEPT-2020).

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  3. Anonymous
    2020-11-20T19:47:45+00:00

    I've ensured that this has been logged in an internal issue tracker for the same, and have included a link to this thread.

    I've been able to reproduce this issue in Microsoft Teams Version 1.3.00.32283 (64-bit) with a Canon EOS 90D camera with EOS Webcam Utility version 1.0 (from 10-SEPT-2020).

    Thank you! Please keep us up to date with any more information if you can.

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  4. Anonymous
    2020-11-23T04:54:22+00:00

    Are there updates when a new version will come out to fix the issue? I have the same problem right now, Teams crashes whenever I use the EOS webcam utility.

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  5. Anonymous
    2020-11-23T16:15:19+00:00

    This just started happening to me today. I have been teaching using my Canon M50 all summer and fall. This is the worst time, the end of the semester, for this to happen.

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