MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-12-07T08:48:31+00:00

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  2. Anonymous
    2020-12-07T08:39:31+00:00

    You're right - rushing, apologies

    Where did you get 33674 from so I can test that?

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  3. Anonymous
    2020-12-07T08:16:03+00:00

    I have just downloaded the new Teams (33674) client and found that it does not work with the Beta or Version 1.0 of the EOS drivers so have reverted back to 30868 with the Beta drivers.

    @Andy - you seem to have found the old version of the client (28779) that does work with the EOS 1.0 driver

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  4. Anonymous
    2020-12-07T07:53:43+00:00

    I tried as well -

    Teams wasn't updating for me from the 'check for updates' menu option so I downloaded again from the main download page and installed that.

    I got version 1.3.00.28779

    That seems to work with the 1.0 Canon drivers. I have only tried from the device setting preview view so far.

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  5. Anonymous
    2020-12-07T07:24:37+00:00

    There is a new Version of Teams out: 1.3.00.33674

    Just installed it and selected the EOS WEBCAM Utility (without Camera connected) and it did not crash.

    Will try my camera today evening at home, but first of all it looks promesing!

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