MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-11-18T11:27:44+00:00

    Since today I have the same issue

    Yesterday I could use one of my three EOS cameras (70D, 7D-II od 1DX-II) perfect.

    installed already the US - 1.1.4 and the german 1.0 version.

    Deleted all mentions files - nothing changed.

    OBSas well caused the crash as soon I redirected to the EOS WEBCam utility.

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  2. Anonymous
    2020-11-17T20:54:23+00:00

    Same here ! I delete all files from the mentioned folders (some did not exist), but my EOS Webcam (Canon EOS RP) is making Teams crash since 11AM.

    It worked for the past 4-5 months...  and it still works with Zoom and MS Camera.

    Note : I switch my profile photo AND switch an office app (Powerpoint) from my Microsoft personal to my Microsoft corporate account in the last 24h... could this be related ?

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  3. Anonymous
    2020-11-17T18:49:00+00:00

    Same issue here. Teams on PC crashes when I switch to my Canon T3i. Was working perfect before. Web works, but need a proper fix from Teams.

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  4. Anonymous
    2020-11-17T17:30:29+00:00

    Hi Michael

    Interesting that the US site has 1.1 and EU only has 1.0. I tried 1.1 but it crashes teams as does 1.0 and 0.9 which I just tried. Looks like there is an issue in Teams so I'll just keep using OBS for Teams :-(

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  5. Anonymous
    2020-11-17T17:22:46+00:00

    Glad i could help. I think its a teams thing as mine updated the other day but not been using my camera for few days

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