MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-11-19T18:58:05+00:00

    I did a last check for today:

    Remove Teams from my computer, loaded  Teams new.

    Got the Version of Teams 1.3.00.28779 installed - everything fine - no crash.

    Run "Check for Updates", restartet Teams and got it updated to 1.3.00.30866 AND: it crashed.

    Found that it looks that  today three was a new version released - 1.3.00.31689

    But cannot find it to download....

    Great info. As a software developer I'd give you a gold start for isolating the exact version it occurs in! (too bad no MS Teams developers or support are here TO USE THIS INFO!!)

    Edit: My teams is saying I have the latest at version (build) 30866

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  2. Anonymous
    2020-11-19T18:51:51+00:00

    Hi Nik,

    I have a dell laptop and get Blue screen of Death (BSOD) ONLY when I connect to a MS-Teams meeting....

    I have un-installed and re-installed Teams....same issue.

    I have deleted all the files in the folders you mentioned...same issue.

    I log onto online version https://teams.microsoft.com/ .....same issue

    I also tried sfc\scan in command prompt, it said it found and repaired corrupt files....tried teams again...same issue.

    I'm really at my wits end.

    The funny thing is that my other son has the same exact laptop (I bought them together) and no issues with teams for him. 

    Has there been any further developments to find solution to this problem?

    The BSOD is solely isolated when using TEAMS either by application or online version.

    Thank you,

    Robert

    This conversation is specifically about issues around the EOS Webcam, is what you're asking about have anything to do with that? If not make a new forum post.

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  3. Anonymous
    2020-11-19T18:40:26+00:00

    Hi Kane,

    I'm Nik, an independent advisor here to assist you with this issue.

    Firstly, I would suggest you follow the below basic troubleshooting to avoid common issues due to app cache:

    1. Manually restart the app by right-clicking the icon in your dock (Mac) or taskbar (Windows) and selecting Quit. After you quit, click the app icon to open it again.
    2. Go to File Explorer, delete any of the files in the following locations:

    • %AppData%\Microsoft\teams\application cache\cache

    • %AppData%\Microsoft\teams\blob_storage

    • %AppData%\Microsoft\teams\databases

    • %AppData%\Microsoft\teams\cache

    • %AppData%\Microsoft\teams\gpucache

    • %AppData%\Microsoft\teams\Indexeddb

    • %AppData%\Microsoft\teams\Local Storage

    • %AppData%\Microsoft\teams\tmp

    Also, If the above method still not working. To determine if this user's teams client issue, we would like him to try to login https://teams.microsoft.com/ and see how it works.

    Regards

    Nik

    Hi Nik,

    I have a dell laptop and get Blue screen of Death (BSOD) ONLY when I connect to a MS-Teams meeting....

    I have un-installed and re-installed Teams....same issue.

    I have deleted all the files in the folders you mentioned...same issue.

    I log onto online version https://teams.microsoft.com/ .....same issue

    I also tried sfc\scan in command prompt, it said it found and repaired corrupt files....tried teams again...same issue.

    I'm really at my wits end.

    The funny thing is that my other son has the same exact laptop (I bought them together) and no issues with teams for him. 

    Has there been any further developments to find solution to this problem?

    The BSOD is solely isolated when using TEAMS either by application or online version.

    Thank you,

    Robert

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  4. Anonymous
    2020-11-19T17:18:34+00:00

    I did a last check for today:

    Remove Teams from my computer, loaded  Teams new.

    Got the Version of Teams 1.3.00.28779 installed - everything fine - no crash.

    Run "Check for Updates", restartet Teams and got it updated to 1.3.00.30866 AND: it crashed.

    Found that it looks that  today three was a new version released - 1.3.00.31689

    But cannot find it to download....

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  5. Anonymous
    2020-11-19T14:27:13+00:00

    I'm really lost now :-) I uninstalled 1.1 and re-installed 0.9. In Teams (not crashing) and OBS when I select webcam utility I just get the EOS screen but no picture. I then installed 1.1 which works with OBS and to my surprise also with Teams :-)

    Looks like I spoke too quickly- the second time I tried Teams crashed :-(

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