MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-11-30T18:22:11+00:00

    Where did you find the beta version of the utility app?

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  2. Anonymous
    2020-11-25T23:30:42+00:00

    Just tried using the beta version of the utility app. It works! Had to uninstall the release version though. Thanks for the idea. Hopefully this continues working until a new patch comes in for the release version.

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  3. Anonymous
    2020-11-25T16:48:48+00:00

    This did not work for me at all. Still crashes.  

    At best it seems to be a temporary fix for some of us.

    I continue to be able to have both the beta (version 0.9) and the latest release version (1.1) installed at the same time. I can choose the release version in all applications except Teams. In Teams I keep it set to the beta version (and carefully never switch to the release version).

    This allows me to use the camera in every application I need. I found the beta to have issues in other applications, so using it exclusively wasn't a great option.

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  4. Anonymous
    2020-11-25T16:25:06+00:00

    Didn't work for me either but I then exited the client and clear the cache and a I now have my EOS M50 running reliably as a web cam again with Teams client Microsoft Teams Version 1.3.00.30866 (64 bit)

    I used the following method to clear the cache

    1. Quit Microsoft Teams.
    2. Cut and paste the following location into File Explorer: %appdata%\Microsoft\Teams
    3. Delete contents of the entire folder.
    4. Restart Microsoft Teams.

    Well I'll be. This seemed to work for me as well. Seems to have reset a lot of settings, but the camera seems to work with the released version of EOS utility. Hopefully it'll stay stable.

    This did not work for me at all. Still crashes.

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  5. Anonymous
    2020-11-25T16:14:32+00:00

    Mine is doing the same thing.

    Worked last week. Started work today and Teams crashes.

    Works with Zoom though and any other web conference. Teams dies immediately when I do this however. 

    I'm a little weary of deleting everything here because there are a lot of folders and files here. IF they're all temporary I'm happy to wipe them but a work around I found is prior to joining a call, switch to EOS Utility Beta. That works as a work around and it works again. 

    If Canon is going to release version 1.2 I hope that helps, otherwise there might have been a Teams update that made this crashing occur.

    For reference my teams version is: You have Microsoft Teams Version 1.3.00.30866 (64-bit).

    Didn't work for me either but I then exited the client and clear the cache and a I now have my EOS M50 running reliably as a web cam again with Teams client Microsoft Teams Version 1.3.00.30866 (64 bit)

    I used the following method to clear the cache

    1. Quit Microsoft Teams.
    2. Cut and paste the following location into File Explorer: %appdata%\Microsoft\Teams
    3. Delete contents of the entire folder.
    4. Restart Microsoft Teams.

    Well I'll be. This seemed to work for me as well. Seems to have reset a lot of settings, but the camera seems to work with the released version of EOS utility. Hopefully it'll stay stable.

    This did not work for me at all. Still crashes.

    Was this answer helpful?

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