MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-11-25T08:43:28+00:00

    Back to crashing again this morning unless I clear the cache every time I start the Teams client. Lets hope Microsoft sort it out in the next client release.

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  2. Anonymous
    2020-11-24T23:18:47+00:00

    Didn't work for me either but I then exited the client and clear the cache and a I now have my EOS M50 running reliably as a web cam again with Teams client Microsoft Teams Version 1.3.00.30866 (64 bit)

    I used the following method to clear the cache

    1. Quit Microsoft Teams.
    2. Cut and paste the following location into File Explorer: %appdata%\Microsoft\Teams
    3. Delete contents of the entire folder.
    4. Restart Microsoft Teams.

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  3. Anonymous
    2020-11-24T03:12:16+00:00

    Just logged in a call using the teams desktop app and my canon m200. Its working now.

    Edit: It worked when I joined an ongoing call. It will crash if you attempt to start the call.

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  4. Anonymous
    2020-11-23T16:26:18+00:00

    @sean and gary (and others) - the OBS solution described earlier in this thread is a good work-around if you need to use your camera with Teams.

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  5. Anonymous
    2020-11-20T17:30:12+00:00

    In Teams (bottom left) there is a help facility - this also allows you to report a problem. I did this yesterday - I suggest that you all do this as well as the logs are uploaded - with more info we may get a good fix. I also pointed them to this thread.

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