MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2021-04-06T19:50:23+00:00

    I'm having the same issue for the second time.

    I worked for Canon a couple of years ago and was eager to use the utility to improve my video quality. It works very well and I've been pleased with the improvement offered. HOWEVER, there was an issue about a year ago when an update to Teams came out and caused an issue with the EOS Utility. The problem was finally fixed and worked well for about 9 months until a few weeks ago. Previously, the app wouldn't launch at all and crashed the system. This time the app opens and operates as usual but if you are on a longer call (at least 15 minutes) the video crashes in the middle of your call and freezes up your video feed. You cannot switch cameras to the internal cam and it even caused me to lose audio and crash completely last week. Now if it goes down I just operate without video until my call is done.

    EOS Utility works fine with Zoom, Facebook and other apps, this is a TEAMS issue.

    I'd love a fix in an update.

    Rich

    Interesting, rich. I hate to hear this. I have been using the Canon EOS utility for a few months now, and haven't noticed the video crashing on longer calls, but maybe I haven't hit the time window yet that would cause the issue. I will test it more this week. My last call was last week and was about an hr long and was fine. 

    What drives me crazy is that once I started using the utility in Teams, I can no longer choose to use my laptop webcam instead. When I choose the webcam it keeps reverting back to the canon camera. I even have completely disconnected the canon camera from the laptop and it still will NOT allow me to choose the webcam. There are times when I want to use my canon camera for something else and need to be able to go back/forth. Do you know if this particular issue also happens on Zoom or Skype? 

    Let's hope these bugs get worked out soon--Teams is pretty widely used.

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  2. Anonymous
    2021-04-06T19:19:54+00:00

    I'm having the same issue for the second time.

    I worked for Canon a couple of years ago and was eager to use the utility to improve my video quality. It works very well and I've been pleased with the improvement offered. HOWEVER, there was an issue about a year ago when an update to Teams came out and caused an issue with the EOS Utility. The problem was finally fixed and worked well for about 9 months until a few weeks ago. Previously, the app wouldn't launch at all and crashed the system. This time the app opens and operates as usual but if you are on a longer call (at least 15 minutes) the video crashes in the middle of your call and freezes up your video feed. You cannot switch cameras to the internal cam and it even caused me to lose audio and crash completely last week. Now if it goes down I just operate without video until my call is done.

    EOS Utility works fine with Zoom, Facebook and other apps, this is a TEAMS issue.

    I'd love a fix in an update.

    Rich

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  3. Anonymous
    2021-02-16T15:01:48+00:00

    THANK YOU! Looks like it is time to download the utility and take advantage of using a decent camera. I have an M50 laying around not being used much. I hope Canon will update their website to reflect this, so more Teams users will take advantage of it.

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  4. Anonymous
    2021-02-16T14:58:02+00:00

    Thanks for responding, things are looking promising

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