MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

114 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-12-07T13:39:06+00:00

    I have just upgraded to Teams 33674 but it only works with EOS Webcam Utility Beta 0.9. However, Teams no longer crashes with EWU 1.1.4. Progress is being made :-)

    Yes, I see this same behavior. Manually installing 33674 doesn't crash with the released version of the driver, but it doesn't work. I see a black image, I never see the "EOS" splash screen, never see the camera image. Beta still seems to work. I'll see how well this works after a day of work.

    This is a big improvement as I no longer have the issue where I could crash teams if I attempt to change my camera to my built-in laptop webcam. There's been times where, even with the beta driver, the canon webcam doesn't work. In-meeting you can't actually choose a new camera, you just cycle through them - if it picks the 1.1 driver it would crash.

    I'd ditch this whole setup if my Dell XPS 15's built-in webcam wasn't so awful.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-12-07T09:01:04+00:00

    Again thanks. 33674 works for me.

    Must be my lucky day!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-12-07T08:48:31+00:00

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-12-07T08:39:31+00:00

    You're right - rushing, apologies

    Where did you get 33674 from so I can test that?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-12-07T08:16:03+00:00

    I have just downloaded the new Teams (33674) client and found that it does not work with the Beta or Version 1.0 of the EOS drivers so have reverted back to 30868 with the Beta drivers.

    @Andy - you seem to have found the old version of the client (28779) that does work with the EOS 1.0 driver

    Was this answer helpful?

    0 comments