MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-12-15T14:36:49+00:00

    Agreed - This problem has been resolved in version Microsoft Teams Version 1.3.00.33674 (64-bit).

    I am now running this version and V1.0 of the EOS Web Utility successfully.

    Thank you to everyone who has bee involved in the conversation

    Anthony Charman

    ******@computerworld.co.uk

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  2. Anonymous
    2020-12-14T18:54:11+00:00

    I note on the Canon website that Teams desktop app (v. 1.3.00.30866) will not work with EOS Webcam Utility. They suggest using the web app version.

    I was about to download the latest EOS version as i'm currently still on the beta. Good job I saw this.

    Is this something that Canon needs to sort out? Or is it a Teams issue?

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  3. Anonymous
    2020-12-07T12:09:12+00:00

    I have just upgraded to Teams 33674 but it only works with EOS Webcam Utility Beta 0.9. However, Teams no longer crashes with EWU 1.1.4. Progress is being made :-)

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  4. Anonymous
    2020-10-28T14:57:20+00:00

    How do you integrate OBS with Teams? I'm not familiar with Open Broadcast Software.

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  5. Anonymous
    2020-10-28T14:55:08+00:00

    For now I’m going through OBS as a workaround but it’s a pain since I need to remember to start/stop OBS every meeting.

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