Microsoft Teams - Black screen when sharing desktop, works with single application

Anonymous
2020-02-25T10:41:27+00:00

Hello all, as per the title description it was allw orking fine until latest days. When I share my full desktop in teams, other people sees a black screen, but sharing a single application works.

I've tried with the web app and it works fine, it's the local installation that is not working.

I've already tried to reinstall Teams and cleared all the cache but issue persist.

Anyone can help me out? it's driving me nuts

Thanks

Carlo

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-05-12T18:37:24+00:00

    Same issue here.

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  2. Anonymous
    2020-05-13T13:48:37+00:00

    Same issue here for all three of our workstations using latest Team's build. 3440 x 1440.

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  3. Anonymous
    2020-05-14T07:02:11+00:00

    Hello,

    i have the same issue. I use an Acer Predator with the resolution 3440 x 1440 with a Dell Latitude.

    Did some testing my self and dont know if it helps anyone, but here are some results:

    Intel HAXM + secondary widescreen => black screen

    Intel HAXM + main screen => will be shared

    Hyper-V + Hypervisor + secondary widescreen  => shared with delay

    Hyper-V + Hypervisor + main screen  => shared without problems

    Browser + secondary widescreen => shared without problems

    Browser + main screen => shared without problems

    Dont know if its realy a problem with HAXM but in my case i need to deactivate it and use Hyper-V to share a widescreen.

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  5. Anonymous
    2020-05-14T07:12:18+00:00

    We had the same problem. Apparently since the update the multi video doesn't work with older Teams meetings. We created a new meeting and can now have 9 videos on the screen. Nice of Microsoft to explain this as an issue.

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