Microsoft Teams - Black screen when sharing desktop, works with single application

Anonymous
2020-02-25T10:41:27+00:00

Hello all, as per the title description it was allw orking fine until latest days. When I share my full desktop in teams, other people sees a black screen, but sharing a single application works.

I've tried with the web app and it works fine, it's the local installation that is not working.

I've already tried to reinstall Teams and cleared all the cache but issue persist.

Anyone can help me out? it's driving me nuts

Thanks

Carlo

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

100 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-12-09T02:39:30+00:00

    Updated to Windows 10 1909 and now a lot of our users are having an issue when sharing their desktop via Teams.

    Sharing an app or browser is fine, but the desktop goes to a black screen and all you can see is the mouse.

    We've also checked the Teams Admin policies to confirm Entire Screen if selected.

    Anyone else experiencing this?  Two Dell 1080p monitors on a lenovo gen 2 usb-c docking station w/ lenovo laptops.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-12-04T16:42:17+00:00

    Try updating your video drivers and check teams settings in admin center to share in full screen.

    Go to TEAM's Admin center, then head to Meetings > Meeting policies and New policy > Content Sharing > Screen sharing mode, then choose Display Fullscreen from the drop-down menu.

    Troubleshoot Microsoft Teams screen sharing not working (airmore.com)

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-12-04T16:10:19+00:00

    Hi we have the same issue. It happens if you had a Zoom meeting before. Then you need to restart everything.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-10-01T15:20:14+00:00

    Not working with DisplayLink, e.g. USB Diplay and Lenovo ThinkPad USB-C Dock Gen2

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-09-23T05:35:37+00:00

    hello

    can you please fix this issue? 

    when my teacher shares her screen all i see is black i use an ipad it only happens on my ipad tho- 

    its for school and I use ipad 11 with they new update on teams , and when people open there cameras i cant see anything even when i open my camera i cant see myself please fix this fast i have important things in school, thank youu

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments