Microsoft Teams - Black screen when sharing desktop, works with single application

Anonymous
2020-02-25T10:41:27+00:00

Hello all, as per the title description it was allw orking fine until latest days. When I share my full desktop in teams, other people sees a black screen, but sharing a single application works.

I've tried with the web app and it works fine, it's the local installation that is not working.

I've already tried to reinstall Teams and cleared all the cache but issue persist.

Anyone can help me out? it's driving me nuts

Thanks

Carlo

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

100 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-02-11T23:26:05+00:00

    You are a life saver maestroperfecto

    I modified the steps a bit, but your idea helped me fix my issue.

    I think the ultimate cause of this is my laptop has two GPUs (integrated and dedicated) and I RDP into my work laptop from from personal PC

    Open "Graphics Settings" under "Choose an app to set preference" select "Desktop App" then "Browse"

    Find the Teams App, File location should be "C:\Users<user>\AppData\Local\Microsoft\Teams\Update.exe"

    Set the graphics preference to the dedicated GPU or "High Performance"

    Tested and confirmed I was able to share my entire desktop on a teams call

    Image

    Edit: I would also like to add that I did set teams to always run as an admin (so it could be a combo of the graphics settings and running as admin)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-12-09T02:39:30+00:00

    Updated to Windows 10 1909 and now a lot of our users are having an issue when sharing their desktop via Teams.

    Sharing an app or browser is fine, but the desktop goes to a black screen and all you can see is the mouse.

    We've also checked the Teams Admin policies to confirm Entire Screen if selected.

    Anyone else experiencing this?  Two Dell 1080p monitors on a lenovo gen 2 usb-c docking station w/ lenovo laptops.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-12-04T16:10:19+00:00

    Hi we have the same issue. It happens if you had a Zoom meeting before. Then you need to restart everything.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-02-26T11:38:17+00:00

    Hi Ankita, will send you shortly.

    I do not any screenshot or video to share as it's the other side that see the screen black

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-02-26T10:21:26+00:00

    Hello Treawlony1986,

    Thanks for providing brief information. To narrow the issue, we request you to kindly provide us further below information.

    • Screenshot or video about your issue.
    • Teams version information details screenshot. For this : Click on your profile pic in Teams > About > version
    • Kindly run Teams media log and share us the result. To run that logs, please check Teams Media logs.

    Kindly share above requested information via the Private Message.

    Thanks and regards,

    Ankita Vaidya

    Was this answer helpful?

    0 comments