Microsoft Teams - Black screen when sharing desktop, works with single application

Anonymous
2020-02-25T10:41:27+00:00

Hello all, as per the title description it was allw orking fine until latest days. When I share my full desktop in teams, other people sees a black screen, but sharing a single application works.

I've tried with the web app and it works fine, it's the local installation that is not working.

I've already tried to reinstall Teams and cleared all the cache but issue persist.

Anyone can help me out? it's driving me nuts

Thanks

Carlo

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-06-10T18:14:06+00:00

    This is starting to feel like a game of whack-a-mole...Issue seems gone for me and most of my users (even the 3000+ Resolution), now i have a user with two 27in screens at a smaller resolution who can only share his laptop screen, not the 2 external monitors.

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  2. Anonymous
    2020-06-10T12:36:52+00:00

    Did you update to the latest version really? the latest version fixed it for me. (3440x1440 widescreen fyi).

    I'm using version:

    You have Microsoft Teams Version 1.3.00.13565 (64-bit). It was last updated on 6/4/20.

    You can update your teams version under your picture upper right corner, 'check for updates',

    and under about you'll find your current version.

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  3. Anonymous
    2020-06-10T12:35:24+00:00

    It's been fixed in the latest release. No need to change anything.

    I agree; it fixed it with me as well; 3440x1440 monitor sharing is working perfectly now. Great! (Let's indeed keep it this way?)

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  4. Anonymous
    2020-06-04T23:51:24+00:00

    It's been fixed in the latest release. No need to change anything.

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  5. Anonymous
    2020-06-04T23:44:17+00:00

    Hi All,

    I've spent hours and days searching through Microsoft "help" section and all over the net and have failed. But my IT guys have found an answer. If you're trying to share the entire desktop with Teams and getting a black screen on the other end - most likely you're using a wide-screen monitor. The solution is - to lower your screen/monitor resolution. As soon as I change mine from 3440 x... to 2560 x... - everything works. It's still a pain but a lot better than sharing individual windows/programs. It looks like an oversite from Microsoft side.

    Hope this helps!

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