Microsoft Teams status is stuck on "Out of Office"

Anonymous
2018-05-11T00:54:51+00:00

I recently went on vacation and accessed Teams from my tablet for the first time by installing the Teams app. Now I am back at work and using my work laptop. Even though I have signed out of the Teams app on my tablet and removed my work account from all Microsoft apps on my tablet, my Teams status is still stuck as "Out of Office." How can I change it to "Available?"

Things I have tried:

  1. (tablet) Changing status to "Available" on the tablet app
  2. (tablet) Signing out of the tablet app
  3. (tablet) Removing my work accounts from my tablet completely
  4. (laptop) Signing in and out of the Teams app
  5. (laptop) clicking on my profile pic and changing the status to "Available" or any other status. (There is no change at all)
  6. (laptop) typing in the command to change my status to available (no change at all)
  7. (browser) Accessing Teams through Chrome on my laptop and doing 5 and 6 (no effect)

Note that my Skype and Outlook status is correctly set to "Available." I'm at a complete loss and would really like help with this.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-06-01T09:36:10+00:00

    Hi Krishen,

    Thanks so much for including your steps for on a Mac! I worked through deleting the cache too. I quit teams then 

    I cleared this one:

    ~/Library/Application Support/Microsoft/Teams/Application Cache/Cache/

    I also cleared:

    ~/Library/Application Support/Microsoft/Teams/Service Worker/CacheStorage

    Once I also emptied the bin and reopened teams it was all good. Worth noting though that I have also deleted teams from my mobile so there was no app data being stored on there.

    Good luck everyone!

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  2. Anonymous
    2020-06-01T12:30:05+00:00

    Hi Krishen,

    Thanks so much for including your steps for on a Mac! I worked through deleting the cache too. I quit teams then 

    I cleared this one:

    ~/Library/Application Support/Microsoft/Teams/Application Cache/Cache/

    I also cleared:

    ~/Library/Application Support/Microsoft/Teams/Service Worker/CacheStorage

    Once I also emptied the bin and reopened teams it was all good. Worth noting though that I have also deleted teams from my mobile so there was no app data being stored on there.

    Good luck everyone!

    So glad it helped and thank you for noting that additional step! Maybe we'll get to the bottom of this one! Have a great day :) Edit: Oh, just saw the bit about deleting Teams from your mobile-- I did not do that when I resolved my issue (Teams remained on my phone).

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  3. Anonymous
    2020-06-05T13:42:08+00:00

    This is what finally worked for me to solve this issue this morning.  Nothing near as complicated as other posts/processes.  I went into my out of office auto reply in Outlook and set it to only display during a certain time frame today (even though I am in the office today) instead of all the time.  I did this at 8:20 am.  I set the auto reply/out of office message to expire/stop sending at 8:30 am today.  Problem solved.   Status immediately changed to only AVAILABLE at 8:30 am today.

    With that said, I think it's ridiculous that Microsoft automatically uses the verbiage from your out of office message in Outlook to use in Teams.  I want a different message for my contacts in Teams.  Hopefully this will change soon.

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  4. Anonymous
    2020-06-09T07:01:23+00:00

    This is the solution.  It worked immediately and is very simple.

    That said, I wish my company wasn't forcing us to move from Skype for Business to Teams.  It's unbelievable that such a basic problem is still around after more than 2 years since it was first reported.  Whatever the underlying cause, this is terrible and cost me valuable time.  Fix it already!

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  5. Anonymous
    2020-06-09T10:29:29+00:00

    I agree nycandyb.  I’m shocked the Microsoft person replying in/to this thread couldn’t come up with this very simple solution. I’m glad it worked for you!

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