I recently went on vacation and accessed Teams from my tablet for the first time by installing the Teams app. Now I am back at work and using my work laptop. Even though I have signed out of the Teams app on my tablet and removed my work account from all Microsoft apps on my tablet, my Teams status is still stuck as "Out of Office." How can I change it to "Available?" Things I have tried: (tablet) Changing status to "Available" on the tablet app (tablet) Signing out of the tablet app (tablet) Removing my work accounts from my tablet completely (laptop) Signing in and out of the Teams app (laptop) clicking on my profile pic and changing the status to "Available" or any other status. (There is no change at all) (laptop) typing in the command to change my status to available (no change at all) (browser) Accessing Teams through Chrome on my laptop and doing 5 and 6 (no effect) Note that my Skype and Outlook status is correctly set to "Available." I'm at a complete loss and would really like help with this.

Yeah. This seems like some sort of bug. Mine gets stuck on out of office, even after the Calendar time for being out of office is over. I.e.: 9-10: Outlook calendar is out of office 10:30: Teams still shows as out of office

Yeah. This seems like some sort of bug. Mine gets stuck on out of office, even after the Calendar time for being out of office is over. I.e.: 9-10: Outlook calendar is out of office 10:30: Teams still shows as out of office Try this: A. In Outlook go to Automatic Replies where you set the Out Of Office reply and 1) turn it on, 2) click ok to set it, then 3) turn it off, 4) click ok to set it. B. If there are any all day calendar events (out of office events or anything else), 1) set the "Show As" to "Free", 2) set Reminders to None. Then wait -- I do not know if it takes 20 minutes as someone else wrote -- should take effect in 1 to 2 hours worst case. This worked for me. Good luck.

Finally found a solution for this one! I did the following steps: Cleaned Teams cache as instructed by Microsoft Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process. Go to File Explorer, and type in %appdata%\Microsoft\teams. Once in the directory, you’ll see a few of the following folders: From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location. %appdata%\Microsoft\teams\application cache\cache From within ‘Blob_storage’, delete any files that are located in here if any. %appdata%\Microsoft\teams\blob_storage From within ‘Cache’, delete all files. %appdata%\Microsoft\teams\Cache From within ‘databases’, delete all files. %appdata%\Microsoft\teams\databases From within ‘GPUCache’, delete all files. %appdata%\Microsoft\teams\GPUcache From within ‘IndexedDB’, delete the .db file. %appdata%\Microsoft\teams\IndexedDB From within ‘Local Storage’, delete all files. %appdata%\Microsoft\teams\Local Storage Lastly, from within ‘tmp’, delete any file. %appdata%\Microsoft\teams\tmp Once done, reboot and reproduce issue to check behavior after some hours (in my case it took a night) Cleaned Out of Office calendar items In Outlook Calendar select list view (Change view >> list) Sort on "Show Time As" Remove all items set to "Out of Office" Removed "Recurring" in calendar items in a certain time period In outlook Calendar select list view (Change view >> list) Sort on "Recurrence Pattern" Remove events in the time frame indicated in "Out of Office" message; in my case August 13, 2018 Hope this works for you?

I was able to resolve this on my computer by clearing the cache on the Office Upload Center. Quit all instances of Teams running. I even deleted the mobile apps off my iPhone and iPad, but that may not be necessary. (Always trust but verify). Search for or open the " Office Upload Center " app. Click on the Settings Gear Icon Under the Cache Settings section click the button for Delete Cached Files As soon as I re-opened Teams, my Dual Available, Out of Office status was replaced my the regular Available status and my Out of Office message that was stuck was gone. Hope this helps, it was a very frustrating experience until I was able to get this resolved.

I was able to resolve this on my computer by clearing the cache on the Office Upload Center. Quit all instances of Teams running. I even deleted the mobile apps off my iPhone and iPad, but that may not be necessary. (Always trust but verify). Search for or open the " Office Upload Center " app. Click on the Settings Gear Icon Under the Cache Settings section click the button for Delete Cached Files As soon as I re-opened Teams, my Dual Available, Out of Office status was replaced my the regular Available status and my Out of Office message that was stuck was gone. Hope this helps, it was a very frustrating experience until I was able to get this resolved. Much simpler. Cannot test it myself as the issue is solved, but will suggest it to other colleagues. TY for sharing.

Microsoft Teams status is stuck on "Out of Office"

Anonymous

I recently went on vacation and accessed Teams from my tablet for the first time by installing the Teams app. Now I am back at work and using my work laptop. Even though I have signed out of the Teams app on my tablet and removed my work account from all Microsoft apps on my tablet, my Teams status is still stuck as "Out of Office." How can I change it to "Available?"

Things I have tried:

(tablet) Changing status to "Available" on the tablet app
(tablet) Signing out of the tablet app
(tablet) Removing my work accounts from my tablet completely
(laptop) Signing in and out of the Teams app
(laptop) clicking on my profile pic and changing the status to "Available" or any other status. (There is no change at all)
(laptop) typing in the command to change my status to available (no change at all)
(browser) Accessing Teams through Chrome on my laptop and doing 5 and 6 (no effect)

Note that my Skype and Outlook status is correctly set to "Available." I'm at a complete loss and would really like help with this.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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198 answers

Anonymous

2019-07-03T14:46:31+00:00

Yeah. This seems like some sort of bug. Mine gets stuck on out of office, even after the Calendar time for being out of office is over.

I.e.: 9-10: Outlook calendar is out of office

10:30: Teams still shows as out of office
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Anonymous

2019-07-08T05:04:59+00:00

Yeah. This seems like some sort of bug. Mine gets stuck on out of office, even after the Calendar time for being out of office is over.

I.e.: 9-10: Outlook calendar is out of office

10:30: Teams still shows as out of office

Try this:

A. In Outlook go to Automatic Replies where you set the Out Of Office reply and 1) turn it on, 2) click ok to set it, then 3) turn it off, 4) click ok to set it.

B. If there are any all day calendar events (out of office events or anything else), 1) set the "Show As" to "Free", 2) set Reminders to None.

Then wait -- I do not know if it takes 20 minutes as someone else wrote -- should take effect in 1 to 2 hours worst case.

This worked for me.

Good luck.
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2 people found this answer helpful.

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Anonymous

2019-07-10T11:34:55+00:00
Finally found a solution for this one! I did the following steps:
1. Cleaned Teams cache as instructed by Microsoft
Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
- Go to File Explorer, and type in %appdata%\Microsoft\teams.
- Once in the directory, you’ll see a few of the following folders:
  
  From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.
  
  %appdata%\Microsoft\teams\application cache\cache
  
  From within ‘Blob_storage’, delete any files that are located in here if any.
  
  %appdata%\Microsoft\teams\blob_storage
  
  From within ‘Cache’, delete all files.
  
  %appdata%\Microsoft\teams\Cache
  
  From within ‘databases’, delete all files.
  
  %appdata%\Microsoft\teams\databases
  
  From within ‘GPUCache’, delete all files.
  
  %appdata%\Microsoft\teams\GPUcache
  
  From within ‘IndexedDB’, delete the .db file.
  
  %appdata%\Microsoft\teams\IndexedDB
  
  From within ‘Local Storage’, delete all files.
  
  %appdata%\Microsoft\teams\Local Storage
  
  Lastly, from within ‘tmp’, delete any file.
  
  %appdata%\Microsoft\teams\tmp
- Once done, reboot and reproduce issue to check behavior after some hours (in my case it took a night)
1. Cleaned Out of Office calendar items
- In Outlook Calendar select list view (Change view >> list)
- Sort on "Show Time As"
- Remove all items set to "Out of Office"
1. Removed "Recurring" in calendar items in a certain time period
- In outlook Calendar select list view (Change view >> list)
- Sort on "Recurrence Pattern"
- Remove events in the time frame indicated in "Out of Office" message; in my case August 13, 2018
Hope this works for you?
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2 people found this answer helpful.

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Anonymous

2019-07-11T13:28:29+00:00
I was able to resolve this on my computer by clearing the cache on the Office Upload Center. Quit all instances of Teams running. I even deleted the mobile apps off my iPhone and iPad, but that may not be necessary. (Always trust but verify).
1. Search for or open the "Office Upload Center" app.
2. Click on the Settings Gear Icon
3. Under the Cache Settings section click the button for Delete Cached Files
As soon as I re-opened Teams, my Dual Available, Out of Office status was replaced my the regular Available status and my Out of Office message that was stuck was gone.

Hope this helps, it was a very frustrating experience until I was able to get this resolved.
Was this answer helpful?

5 people found this answer helpful.

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Anonymous

2019-07-11T13:43:28+00:00
I was able to resolve this on my computer by clearing the cache on the Office Upload Center. Quit all instances of Teams running. I even deleted the mobile apps off my iPhone and iPad, but that may not be necessary. (Always trust but verify).

Search for or open the "Office Upload Center" app.

Click on the Settings Gear Icon

Under the Cache Settings section click the button for Delete Cached Files

As soon as I re-opened Teams, my Dual Available, Out of Office status was replaced my the regular Available status and my Out of Office message that was stuck was gone.

Hope this helps, it was a very frustrating experience until I was able to get this resolved.
Much simpler. Cannot test it myself as the issue is solved, but will suggest it to other colleagues. TY for sharing.
Was this answer helpful?

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