Microsoft Teams status is stuck on "Out of Office"

Anonymous
2018-05-11T00:54:51+00:00

I recently went on vacation and accessed Teams from my tablet for the first time by installing the Teams app. Now I am back at work and using my work laptop. Even though I have signed out of the Teams app on my tablet and removed my work account from all Microsoft apps on my tablet, my Teams status is still stuck as "Out of Office." How can I change it to "Available?"

Things I have tried:

  1. (tablet) Changing status to "Available" on the tablet app
  2. (tablet) Signing out of the tablet app
  3. (tablet) Removing my work accounts from my tablet completely
  4. (laptop) Signing in and out of the Teams app
  5. (laptop) clicking on my profile pic and changing the status to "Available" or any other status. (There is no change at all)
  6. (laptop) typing in the command to change my status to available (no change at all)
  7. (browser) Accessing Teams through Chrome on my laptop and doing 5 and 6 (no effect)

Note that my Skype and Outlook status is correctly set to "Available." I'm at a complete loss and would really like help with this.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2019-07-10T11:34:55+00:00

    Finally found a solution for this one! I did the following steps:

    1. Cleaned Teams cache as instructed by Microsoft

    Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.  

    • Go to File Explorer, and type in %appdata%\Microsoft\teams.
    • Once in the directory, you’ll see a few of the following folders:  
      • From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.
      • %appdata%\Microsoft\teams\application cache\cache
      • From within ‘Blob_storage’, delete any files that are located in here if any.
      • %appdata%\Microsoft\teams\blob_storage
      • From within ‘Cache’, delete all files.
      • %appdata%\Microsoft\teams\Cache
      • From within ‘databases’, delete all files.
      • %appdata%\Microsoft\teams\databases
      • From within ‘GPUCache’, delete all files.
      • %appdata%\Microsoft\teams\GPUcache
      • From within ‘IndexedDB’, delete the .db file.
      • %appdata%\Microsoft\teams\IndexedDB
      • From within ‘Local Storage’, delete all files.
      • %appdata%\Microsoft\teams\Local Storage
      • Lastly, from within ‘tmp’, delete any file.
      • %appdata%\Microsoft\teams\tmp
    • Once done, reboot and reproduce issue to check behavior after some hours (in my case it took a night)
    1. Cleaned Out of Office calendar items
    • In Outlook Calendar select list view (Change view >> list)
    • Sort on "Show Time As"
    • Remove all items set to "Out of Office"
    1. Removed "Recurring" in calendar items in a certain time period
    • In outlook Calendar select list view (Change view >> list)
    • Sort on "Recurrence Pattern"
    • Remove events in the time frame indicated in "Out of Office" message; in my case August 13, 2018

    Hope this works for you?

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  2. Anonymous
    2019-07-08T05:04:59+00:00

    Yeah. This seems like some sort of bug. Mine gets stuck on out of office, even after the Calendar time for being out of office is over.

    I.e.: 9-10: Outlook calendar is out of office

    10:30: Teams still shows as out of office

    Try this:

    A. In Outlook go to Automatic Replies where you set the Out Of Office reply and 1) turn it on, 2) click ok to set it, then 3) turn it off, 4) click ok to set it.

    B. If there are any all day calendar events (out of office events or anything else), 1) set the "Show As" to "Free", 2) set Reminders to None.

    Then wait -- I do not know if it takes 20 minutes as someone else wrote -- should take effect in 1 to 2 hours worst case.

    This worked for me.

    Good luck.

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  3. Anonymous
    2019-07-03T14:46:31+00:00

    Yeah. This seems like some sort of bug. Mine gets stuck on out of office, even after the Calendar time for being out of office is over.

    I.e.: 9-10: Outlook calendar is out of office

    10:30: Teams still shows as out of office

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  4. Anonymous
    2019-06-24T14:17:57+00:00

    I too am suffering this issue. I returned today from a 3 week medical leave, turned off OOO in Outlook. Skype for Business changed to available, Outlook changed to available, Outlook 365 changed to available, but Teams remains on OOO. I have toggled OOO again in Outlook, Outlook 365, nothing makes a difference. Logged out of everything, rebooted, back in again, same behavior from Teams. I am still OOO and I have NO APPOINTMENTS in Outlook for the next 4 days.

    Edit: Well after the better part of an hour, it finally changed its status...

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  5. Anonymous
    2019-06-06T16:51:29+00:00

    This is basically the 737 Max MCAS of product features. Under normal logical usage, it'll do the wrong thing and make your life miserable so you have to trick it into working properly.

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