Microsoft Teams status is stuck on "Out of Office"

Anonymous
2018-05-11T00:54:51+00:00

I recently went on vacation and accessed Teams from my tablet for the first time by installing the Teams app. Now I am back at work and using my work laptop. Even though I have signed out of the Teams app on my tablet and removed my work account from all Microsoft apps on my tablet, my Teams status is still stuck as "Out of Office." How can I change it to "Available?"

Things I have tried:

  1. (tablet) Changing status to "Available" on the tablet app
  2. (tablet) Signing out of the tablet app
  3. (tablet) Removing my work accounts from my tablet completely
  4. (laptop) Signing in and out of the Teams app
  5. (laptop) clicking on my profile pic and changing the status to "Available" or any other status. (There is no change at all)
  6. (laptop) typing in the command to change my status to available (no change at all)
  7. (browser) Accessing Teams through Chrome on my laptop and doing 5 and 6 (no effect)

Note that my Skype and Outlook status is correctly set to "Available." I'm at a complete loss and would really like help with this.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2019-07-19T15:39:11+00:00

    I have the same issue (Teams shows me "out of office" even though "out of office" is deactivated in Outlook; manual status update in Teams does not work; status change via command prompt in Teams does not work either).

    Based on the threads I read the reason of having outside office meetings in the calendar might be the reason for me as well. However, it is not a solution to just delete those appointments or change the status of those appointments because sometimes colleagues who for good reasons do not share their calendar with me share individual out of office appointments with me so I know they are not available. Changing those appointments would have to be done by them and result in incorrect status for them. Deleting such appointments from my calendar would result in me missing relevant information.

    I suggest Teams should only reflect the user's own OOO status as set in Outlook.

    you can manually edit the "OOO" status from others' meetings on your own calendar. But I definitely agree with everything you said! The various bugs I have encountered are infuriating.

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  2. Anonymous
    2019-07-19T08:10:07+00:00

    I have the same issue (Teams shows me "out of office" even though "out of office" is deactivated in Outlook; manual status update in Teams does not work; status change via command prompt in Teams does not work either).

    Based on the threads I read the reason of having outside office meetings in the calendar might be the reason for me as well. However, it is not a solution to just delete those appointments or change the status of those appointments because sometimes colleagues who for good reasons do not share their calendar with me share individual out of office appointments with me so I know they are not available. Changing those appointments would have to be done by them and result in incorrect status for them. Deleting such appointments from my calendar would result in me missing relevant information.

    I suggest Teams should only reflect the user's own OOO status as set in Outlook.

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  3. Anonymous
    2019-07-18T11:35:38+00:00

    I am having a similar issue, where no matter what I do to try and reset my Out of Office Status, it stays stuck in Out of Office.  I have tried:

    • Using 'Reset Status'
    • Clicking Available
    • Deleting the 'Out of the office'

    This hasn't worked for me in either Mobile or Desktop Apps. 

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  4. Anonymous
    2019-07-11T13:43:28+00:00

    I was able to resolve this on my computer by clearing the cache on the Office Upload Center. Quit all instances of Teams running. I even deleted the mobile apps off my iPhone and iPad, but that may not be necessary. (Always trust but verify).

    1. Search for or open the "Office Upload Center" app.
    2. Click on the Settings Gear Icon
    3. Under the Cache Settings section click the button for Delete Cached Files

    As soon as I re-opened Teams, my Dual Available, Out of Office status was replaced my the regular Available status and my Out of Office message that was stuck was gone.

    Hope this helps, it was a very frustrating experience until I was able to get this resolved.

    Much simpler. Cannot test it myself as the issue is solved, but will suggest it to other colleagues. TY for sharing.

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  5. Anonymous
    2019-07-11T13:28:29+00:00

    I was able to resolve this on my computer by clearing the cache on the Office Upload Center. Quit all instances of Teams running. I even deleted the mobile apps off my iPhone and iPad, but that may not be necessary. (Always trust but verify).

    1. Search for or open the "Office Upload Center" app.
    2. Click on the Settings Gear Icon
    3. Under the Cache Settings section click the button for Delete Cached Files

    As soon as I re-opened Teams, my Dual Available, Out of Office status was replaced my the regular Available status and my Out of Office message that was stuck was gone.

    Hope this helps, it was a very frustrating experience until I was able to get this resolved.

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    5 people found this answer helpful.
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