Microsoft Teams status is stuck on "Out of Office"

Anonymous
2018-05-11T00:54:51+00:00

I recently went on vacation and accessed Teams from my tablet for the first time by installing the Teams app. Now I am back at work and using my work laptop. Even though I have signed out of the Teams app on my tablet and removed my work account from all Microsoft apps on my tablet, my Teams status is still stuck as "Out of Office." How can I change it to "Available?"

Things I have tried:

  1. (tablet) Changing status to "Available" on the tablet app
  2. (tablet) Signing out of the tablet app
  3. (tablet) Removing my work accounts from my tablet completely
  4. (laptop) Signing in and out of the Teams app
  5. (laptop) clicking on my profile pic and changing the status to "Available" or any other status. (There is no change at all)
  6. (laptop) typing in the command to change my status to available (no change at all)
  7. (browser) Accessing Teams through Chrome on my laptop and doing 5 and 6 (no effect)

Note that my Skype and Outlook status is correctly set to "Available." I'm at a complete loss and would really like help with this.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-06-05T13:42:08+00:00

    This is what finally worked for me to solve this issue this morning.  Nothing near as complicated as other posts/processes.  I went into my out of office auto reply in Outlook and set it to only display during a certain time frame today (even though I am in the office today) instead of all the time.  I did this at 8:20 am.  I set the auto reply/out of office message to expire/stop sending at 8:30 am today.  Problem solved.   Status immediately changed to only AVAILABLE at 8:30 am today.

    With that said, I think it's ridiculous that Microsoft automatically uses the verbiage from your out of office message in Outlook to use in Teams.  I want a different message for my contacts in Teams.  Hopefully this will change soon.

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  2. Anonymous
    2020-06-01T12:30:05+00:00

    Hi Krishen,

    Thanks so much for including your steps for on a Mac! I worked through deleting the cache too. I quit teams then 

    I cleared this one:

    ~/Library/Application Support/Microsoft/Teams/Application Cache/Cache/

    I also cleared:

    ~/Library/Application Support/Microsoft/Teams/Service Worker/CacheStorage

    Once I also emptied the bin and reopened teams it was all good. Worth noting though that I have also deleted teams from my mobile so there was no app data being stored on there.

    Good luck everyone!

    So glad it helped and thank you for noting that additional step! Maybe we'll get to the bottom of this one! Have a great day :) Edit: Oh, just saw the bit about deleting Teams from your mobile-- I did not do that when I resolved my issue (Teams remained on my phone).

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  3. Anonymous
    2020-06-01T09:36:10+00:00

    Hi Krishen,

    Thanks so much for including your steps for on a Mac! I worked through deleting the cache too. I quit teams then 

    I cleared this one:

    ~/Library/Application Support/Microsoft/Teams/Application Cache/Cache/

    I also cleared:

    ~/Library/Application Support/Microsoft/Teams/Service Worker/CacheStorage

    Once I also emptied the bin and reopened teams it was all good. Worth noting though that I have also deleted teams from my mobile so there was no app data being stored on there.

    Good luck everyone!

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  4. Anonymous
    2020-05-28T13:58:51+00:00

    I deleted the Application Cache, as well as deleting and declining a week-long out of office calendar event from a colleague I'd previously accepted (had to dig it out of the trash to decline it). I also deliberately set myself as out of office for 15 minutes. None of those things cleared the status right away, but about 20 minutes after the deliberate out-of-office event, the status cleared up.. no idea which of those things caused the "out of office" status in MS Teams to go away, but one of them did, so I'm listing them all here :) Note that I did NOT get around to deleting the blob_storage, so don't think deleting that one is necessary.

    Note I'm on a Mac, so instead of deleting the items in %appdata%\Microsoft\teams\application cache\cache, I deleted them from ~/Library/Application Support/Microsoft/Teams/Application Cache/Cache/:

    kgreenwell@srq3288:~$ cd /Users/kgreenwell/Library/Application\ Support/Microsoft/Teams/Application\ Cache/Cache

    kgreenwell@srq3288:~/Library/Application Support/Microsoft/Teams/Application Cache/Cache$ ls -l

    total 20112

    -rw-------+ 1 kgreenwell  staff    45056 May 19 16:39 data_0

    -rw-------+ 1 kgreenwell  staff   270336 May 21 09:19 data_1

    -rw-------+ 1 kgreenwell  staff  1056768 May 19 16:39 data_2

    -rw-------+ 1 kgreenwell  staff  8396800 May 19 16:39 data_3

    -rw-------+ 1 kgreenwell  staff   524656 May 19 16:39 index

    kgreenwell@srq3288:~/Library/Application Support/Microsoft/Teams/Application Cache/Cache$ rm *

    kgreenwell@srq3288:~/Library/Application Support/Microsoft/Teams/Application Cache/Cache$

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  5. Anonymous
    2020-05-28T02:27:12+00:00

    Hello!

    I'm experiencing the same thing. I can't change my status although I've updated my out of office reply. :(

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