Microsoft Teams status is stuck on "Out of Office"

Anonymous
2018-05-11T00:54:51+00:00

I recently went on vacation and accessed Teams from my tablet for the first time by installing the Teams app. Now I am back at work and using my work laptop. Even though I have signed out of the Teams app on my tablet and removed my work account from all Microsoft apps on my tablet, my Teams status is still stuck as "Out of Office." How can I change it to "Available?"

Things I have tried:

  1. (tablet) Changing status to "Available" on the tablet app
  2. (tablet) Signing out of the tablet app
  3. (tablet) Removing my work accounts from my tablet completely
  4. (laptop) Signing in and out of the Teams app
  5. (laptop) clicking on my profile pic and changing the status to "Available" or any other status. (There is no change at all)
  6. (laptop) typing in the command to change my status to available (no change at all)
  7. (browser) Accessing Teams through Chrome on my laptop and doing 5 and 6 (no effect)

Note that my Skype and Outlook status is correctly set to "Available." I'm at a complete loss and would really like help with this.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-06-09T10:41:03+00:00

    You can fix this!  Please see my VERY simple solution in this thread.  It’s not near as complicated to fix as everyone is suggesting in this thread.  I am SHOCKED though that even Microsoft couldnt come up with or suggest my very simple solution for this issue that is still happening two years after the original post was submitted.

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  2. Anonymous
    2020-06-09T10:29:29+00:00

    I agree nycandyb.  I’m shocked the Microsoft person replying in/to this thread couldn’t come up with this very simple solution. I’m glad it worked for you!

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  3. Anonymous
    2020-06-01T12:30:05+00:00

    Hi Krishen,

    Thanks so much for including your steps for on a Mac! I worked through deleting the cache too. I quit teams then 

    I cleared this one:

    ~/Library/Application Support/Microsoft/Teams/Application Cache/Cache/

    I also cleared:

    ~/Library/Application Support/Microsoft/Teams/Service Worker/CacheStorage

    Once I also emptied the bin and reopened teams it was all good. Worth noting though that I have also deleted teams from my mobile so there was no app data being stored on there.

    Good luck everyone!

    So glad it helped and thank you for noting that additional step! Maybe we'll get to the bottom of this one! Have a great day :) Edit: Oh, just saw the bit about deleting Teams from your mobile-- I did not do that when I resolved my issue (Teams remained on my phone).

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  4. Anonymous
    2020-05-05T20:47:20+00:00

    I have this exact issue, tried all the little tips in this thread.  No luck.  I can see that when I close teams there is a teams process still open.  What is the point of the status selections if I can't use them?

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  5. Anonymous
    2020-04-28T07:57:33+00:00

    I've started experiencing the same problem this morning and also has my colleague a couple weeks ago.

    Tried all of the suggestions here too, nothing working. Any news on MS confirming this bug?

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