why is Teams so slow and unresponsive when with more then 10 people in the call

Anonymous
2020-04-16T19:04:14+00:00

Do other people have this also that Teams get so laggy and unresponsive when you are with many people in the meeting.

What will happen for example is that it takes very long that the bar appear where you can unmute your mic and leave the meeting or open the chat on the right.

Would like to hear if i am the only or its my Surface Pro 3 that is getting to old.

Surface Pro 3 is with 8 GB mem and a Core I7 and 512 gb ssd.

And does the Teams product team about this problem?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

44 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-11-17T00:44:02+00:00

    Please post here list of installed applications. Specifically do you have any 3rd party security tools installed? Things like McAfee of FireEye are well known to slow down Teams application. Please provide list.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-12-16T01:09:57+00:00

    Same issue here, Surface Pro 3 i7 run so slow on Team ans Skype video calls. But using Zoom or Meet works just fine.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-12-16T01:34:45+00:00

    Hey Paul,

    Is that your personal Surface Pro with no 3rd party antivirus tools installed? All clean and original latest W10 20H2?

    Or this is your corporate Surface Pro where tons of 3rd party security tools installed (McAfee, FireEye etc.)?

    You said Skype as well - do you mean Skype personal or Skype for Business? When slow how is CPU/RAM usage?

    You see, if we want to find a cause - we need some details. Can you try turn off camera - is that any better?

    Is that issue consistent - meaning can you re-create it every single time? Do you use VPN when you connect?

    Share more details. Devil is in the details. To find out we need to see some details... So please share!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-12-16T04:12:34+00:00

    It is a personal usage Surface Pro 3.

    My daughter is using it for remote school, they use Team for that purpose. 

    But as a test I tried with Skype Personal as well. 

    W10 20H2

    No VPN or additional antivirus 

    The usage of camera seems to be the issue as the audio only is fine.

    With camera enabled the Surface runs near 100% usage and the fan runs full speed so loud that the built-in microphone can't be used because of the noise. so we use a analog headset

    I'll try to make more test to do screenshots of the task manager

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-12-16T04:38:18+00:00

    Thanks Paul, this is great info. And great feedback on the camera - I feel that HD camera is the culprit.

    I have Medium power Desktop with Microsoft Studio Web Camera - bought if for $50 around 10 years ago.

    I tried connecting some high end USB camera (Vaddio USB Camera) and my Teams got really slow and high CPU.

    Can you try another, external small USB web camera to use instead of built-in one and tell us how it goes?

    Another option during the meeting can you switch to main camera (that is on the back on SP) and test as well?

    I think we might be getting somewhere with this. Just need to do few more tests to confirm.

    Thanks!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments