Teams Audio Messages not working

Anonymous
2020-02-21T08:45:47+00:00

Hi,

We just started using MS Teams. One of my coworkers has troubles using audio messages on his Android phone. When he taps on the little microphone to record a message, he gets this error message: "Error recording audio".

Since audio messages is something we use very frequently, this is a bit of a problem. I tried to google the problem to find out more, but I can't find any reference to this error on the internet.

Recording audio messages works fine for everybody else, so I'm a bit stumped as to what's happening here.

Can anybody help?

Thanks so much,

Barbara

Microsoft Teams | Microsoft Teams for business | Other

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Anonymous
2020-07-21T19:30:09+00:00

So there is an update.

Microsoft identified this as a bug with Intune. A fix is scheduled for the end of August 2020.

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  1. Anonymous
    2020-03-05T09:15:09+00:00

    Hi Ricardo

    That‘s interesting. When did this start for you?

    Best,

    Barbara

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  2. Anonymous
    2020-03-05T08:40:34+00:00

    Hi Barbara, I have the exact same issue on Android. And I was able to record audio messages in the past using teams on the same phone. My guess is that some app update might have broken this functionality. I'm using a Pixel 4.

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  3. Anonymous
    2020-03-04T14:21:07+00:00

    Hi Ankita

    Thanks a lot for you help! I just can't figure out what the problem with the Android device is. It's not a permissions issue (I checked), and also not a general issue with audio messaging (it works in Whatsapp and other messaging apps).

    Best,

    Barbara

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  4. Anonymous
    2020-02-24T15:18:49+00:00

    Hello Barbara_EM,

    Thanks for update. Since issue is with only affected users’ android device, so we would like to suggest you to kindly check setting of android device and Teams.

    Go to Android device setting and search for Teams app > Open app permissions > check Microphone settings is enable

    If the above suggestion doesn’t help, we recommend you to check your Android device as well because if issue is with O365 Account, then user facing Teams Audio messaging issue in all other devices as well.

    Thanks for kind understanding and co-operation.

    Thanks and regards,

    Ankita Vaidya

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