Teams Audio Messages not working

Anonymous
2020-02-21T08:45:47+00:00

Hi,

We just started using MS Teams. One of my coworkers has troubles using audio messages on his Android phone. When he taps on the little microphone to record a message, he gets this error message: "Error recording audio".

Since audio messages is something we use very frequently, this is a bit of a problem. I tried to google the problem to find out more, but I can't find any reference to this error on the internet.

Recording audio messages works fine for everybody else, so I'm a bit stumped as to what's happening here.

Can anybody help?

Thanks so much,

Barbara

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-07-21T19:30:09+00:00

So there is an update.

Microsoft identified this as a bug with Intune. A fix is scheduled for the end of August 2020.

Was this answer helpful?

7 people found this answer helpful.
0 comments

54 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-06-28T12:17:21+00:00

    Hello Microsoft, this is obviously a widespread bug, can you please fix this?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-06-17T22:35:04+00:00

    I actually just got this working.  While initially getting the same message 'Error recording a message', I changed over to my iPhone. On iPhone, it pops up and tells you to 'Hold to Record'.  If you hold down the record button on Android, it works!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-04-02T04:24:51+00:00

    Hi,

    I got the issue, i can't use the Audio since i upgrade my phone to Samsung s10. It works fine on my s8 .

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-02-21T09:47:19+00:00

    Hello Barbara_EM,

    Thanks for your post in Microsoft community. Based on your description, since only one user having recording issue in Teams app in your Android device, so we would like to suggest you to kindly change your mobile network and check if you are able to recording  message or not.

    Further other users have no issue, so try to configure your account in other user’s mobile device and check if you are able to recording message or not. You can also try to configure other user’s Teams account in your mobile device to verify the issue.

    If you are able to access recording message in other user’s mobile device, it means issue is with your mobile device. We would like to suggest you kindly check your Android device and Teams application is updated with latest version and try to reinstall Teams application and configure your account.

    Thanks and regards,

    Ankita Vaidya

    Was this answer helpful?

    0 comments