Microsoft teams stuck on "Loading Microsoft Teams"

Anonymous

Hi,

I have a reccurent issue with MS teams app from desktop on Windows 10, it loads, and ask to sign into O365. Then it hangs for hours.... task manager shows 4 Teams.exe threads.

I have uninstalled, rebooted, and reinstalled 64 bit Teams. Cleared all cached credentials in Windows 'credential manager'

Cleaned up user Team cache with

set TEAMPATH=%appdata%\Microsoft\teams

del /Q %TEAMPATH%"application cache"\cache\*.*

del /Q %TEAMPATH%\blob_storage\*.*

del /Q %TEAMPATH%\Cache\*.*

del /Q %TEAMPATH%\databases\*.*

del /Q %TEAMPATH%\GPUcache\*.*

del /Q %TEAMPATH%\IndexedDB\*.*

del /Q %TEAMPATH%"Local Storage"\*.*

del /Q %TEAMPATH%\tmp\*.*

pause

Reinstalled Teams : It worked once but hanged again after relaunching Teams.

Here is the window Teams gets stucked on :

I can use Teams Web app but have the message :

We're experiencing limitations with OneNote in Microsoft Teams. Please use OneNote for the web to edit this notebook.

When opening OneNote for the web i have issues with notebooks not showing some tabs with folowing error message :

Reloading page does not solve the problem.

Who can you help me for both problems ?

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44 answers

Anonymous

2020-11-20T09:26:55+00:00

Tried all this but it did not work!

What I then did was to find an earlier version of Temas and installed that an that worked. Subsequently I updated it to the latest version and that also worked.
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Anonymous

2020-11-20T08:40:49+00:00
I might have a fix!

NB: DO NOT install Teams as stand-alone app. As i understand it conflict with the one provided with Office via 'Teams Machine
- Wide Installer'.
First check if you find C:\Program Files (x86)\Teams Installer folder with two file in ('setup.json' and 'Teams.exe').

If YES, this fix should work for you.
1. Unistall Teams and all the Office suite (mine is 365 provided by University IT but as i understand it should work also for other IT provided suite and for private licence)
2. Go to File Explore (or Win+R) and paste *%appdata%\Microsoft*
3. Find 'Teams' folder and delete it.
4. Restart your PC.
5. Install again your office suite, login and update it (open Word -> Account -> Update Options -> Update now)
6. Restart your PC again.
7. If after restart Teams login automatically appear it should be fixed and just login. If not, follow the next steps
8. After you fully update Office, open File Explorer and go to C:\Program Files (x86)\Teams Installer
9. Execute 'Teams.exe' and a new installation and login process should start.
10. ENJOY
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Anonymous

2020-10-12T15:05:37+00:00

Hi,

I can't sign in with my phone it show loading and can't go to the next step my phone is redmi note 8 pro and miui version is 12 what happen i have class to attend with that app so please help me possible if you can

Thanks,

With Regards,

Tharaphioo
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Anonymous

2020-09-30T19:35:14+00:00

We are showing this same issue. We have tried to remove the files, uninstalling and reinstalling Teams, and just about anything else. It seems that sometimes it does finally pick up on people, but we would like to know what is causing this and how to fix it quickly.
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Anonymous

2020-09-23T08:51:58+00:00

I have same issue too. I re-installed OS and still have same issue.

Hope someone can give us the solution.
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