Microsoft teams stuck on "Loading Microsoft Teams"

Anonymous
2020-03-24T11:00:18+00:00

Hi,

I have a reccurent issue with MS teams app from desktop on Windows 10, it loads, and ask to sign into O365. Then it hangs for hours.... task manager shows 4 Teams.exe threads. 

I have uninstalled, rebooted, and reinstalled 64 bit Teams.  Cleared all cached credentials in Windows 'credential manager'

Cleaned up user Team cache with

set TEAMPATH=%appdata%\Microsoft\teams

del /Q %TEAMPATH%"application cache"\cache\*.*

del /Q %TEAMPATH%\blob_storage\*.*

del /Q %TEAMPATH%\Cache\*.*

del /Q %TEAMPATH%\databases\*.*

del /Q %TEAMPATH%\GPUcache\*.*

del /Q %TEAMPATH%\IndexedDB\*.*

del /Q %TEAMPATH%"Local Storage"\*.*

del /Q %TEAMPATH%\tmp\*.*

pause

Reinstalled Teams : It worked once but hanged again after relaunching Teams.

Here is the window Teams gets stucked on :

I can use Teams Web app but have the message :

We're experiencing limitations with OneNote in Microsoft Teams. Please use OneNote for the web to edit this notebook.

When opening OneNote for the web i have issues with notebooks not showing some tabs with folowing error message :

Reloading page does not solve the problem.

Who can you help me for both problems ?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-12-17T16:35:39+00:00

    Thanks for the response.  I do have access, I am able to use it on my phone, my personal laptop and my desktop PC but I am unable to access the desktop version on the new work laptop I received.

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  2. Anonymous
    2020-12-17T15:10:25+00:00

    Another possible cause of this problem is if you are using a corporate account and you haven't been granted access to Teams.

    Teams doesn't know how to handle this condition and will hang at the loading screen forever.

    You can check if this is the problem by going to teams.microsoft.com in your browser.

    If that's what's causing the problem you'll get a message that you don't have access.

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  3. Anonymous
    2020-11-30T16:56:06+00:00

    Worked for me. i've tried all the other possible solutions, but no one sucessfully.

    i've used the version microsoft-teams-1-3-00-15561-64-bits

    Hope microsoft fix it on the next versions.

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  4. Anonymous
    2020-11-20T16:40:45+00:00

    What worked for me was tip given by @fma it, thanks a lot!

    Installing an old version of Teams worked for me.

    Tried everything!

    Yes everything not only tips on this topic but every other topic with the same issue:

    • Uninstall and reinstall Teams latest version - Nothing!
    • Clear all cached files & folder on %appdata%\Microsoft\teams - Nothing!
    • Repair Office, Quick and Online repair - Nothing!
    • Reinstall Office from Internet and also from ISO file - Nothing!
    • Restore Computer from a previous state - Nothing!
    • Cleaned Registry, cleaned cached files, cleaned every trace of Teams - Nothing!

    Install an old version. Worked!!!

    I found an old version of Teams on this site:

    https://microsoft-teams.en.uptodown.com/windows/versions

    Installed Teams 1.3.00.24758 - Worked like a charm!

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  5. Anonymous
    2020-11-20T16:26:40+00:00

    Where did you locate an older copy of Teams?  I have just installed Teams on 16 laptops, 13 went fine, 3 are following all the issues reported here.  I have also tried all the troubleshooting offered here and I am still at an impasse.  Any help would be greatly appreciated.

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