Microsoft teams stuck on "Loading Microsoft Teams"

Anonymous
2020-03-24T11:00:18+00:00

Hi,

I have a reccurent issue with MS teams app from desktop on Windows 10, it loads, and ask to sign into O365. Then it hangs for hours.... task manager shows 4 Teams.exe threads. 

I have uninstalled, rebooted, and reinstalled 64 bit Teams.  Cleared all cached credentials in Windows 'credential manager'

Cleaned up user Team cache with

set TEAMPATH=%appdata%\Microsoft\teams

del /Q %TEAMPATH%"application cache"\cache\*.*

del /Q %TEAMPATH%\blob_storage\*.*

del /Q %TEAMPATH%\Cache\*.*

del /Q %TEAMPATH%\databases\*.*

del /Q %TEAMPATH%\GPUcache\*.*

del /Q %TEAMPATH%\IndexedDB\*.*

del /Q %TEAMPATH%"Local Storage"\*.*

del /Q %TEAMPATH%\tmp\*.*

pause

Reinstalled Teams : It worked once but hanged again after relaunching Teams.

Here is the window Teams gets stucked on :

I can use Teams Web app but have the message :

We're experiencing limitations with OneNote in Microsoft Teams. Please use OneNote for the web to edit this notebook.

When opening OneNote for the web i have issues with notebooks not showing some tabs with folowing error message :

Reloading page does not solve the problem.

Who can you help me for both problems ?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-01-29T16:00:04+00:00

    I had the same issue when setting up my new laptop. Tried reinstalling several times and other fixes listed her. Nothing worked.

    I fixed it by copying the old installer files (Teams_windows_64_xxxxxx.exe) from my old laptop to the new one via bluetooth and then ran that instead of the latest one on Microsoft page. That worked.

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  2. Anonymous
    2021-01-28T17:30:29+00:00

    I had the exact issue and I tried everything. The only thing that worked at first was to create a new windows profile, which I don't want to have to do on the 3 machines I have with this issue.

    I found the advice to install an old version then upgrade, and it worked. Long story short, here is where you can find the old versions (if you haven't already). I used the original version 1, it installed fine and opened. Then it told me to update and I did, works fine now.

    https://microsoft-teams.en.uptodown.com/windows/versions

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  3. Anonymous
    2021-01-28T12:31:16+00:00

    In my case I had a user with a brand new notebook.

    The newest installer has been used and leaded to the mentioned problem.

    I tried around deleting profile data of teams and registry cleanup but no improvement.

    I then transfered an old installer from october 2020 with this the error did not occur.

    Then I started selfupdate and it worked again with the newest version.

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  4. Anonymous
    2021-01-28T11:56:27+00:00

    Same issue here. Also tried all other things mentioned, but nothing worked. And also in my case installing 1.3.00.24758 fixed the problem.

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  5. Anonymous
    2021-01-27T00:36:23+00:00

    I have solved the problem using solution number 2 of the following website:

    https://appuals.com/microsoft-teams-stuck-while-loading-on-windows-10/

    Actually, in my case, it was something related to the login. I run in compatibility mode for windows 7. Then, after logging in, I turn it off back. It is working now perfectly and fast.

    Hope it helps you all.

    Marcelo.

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