Microsoft teams stuck on "Loading Microsoft Teams"

Anonymous
2020-03-24T11:00:18+00:00

Hi,

I have a reccurent issue with MS teams app from desktop on Windows 10, it loads, and ask to sign into O365. Then it hangs for hours.... task manager shows 4 Teams.exe threads. 

I have uninstalled, rebooted, and reinstalled 64 bit Teams.  Cleared all cached credentials in Windows 'credential manager'

Cleaned up user Team cache with

set TEAMPATH=%appdata%\Microsoft\teams

del /Q %TEAMPATH%"application cache"\cache\*.*

del /Q %TEAMPATH%\blob_storage\*.*

del /Q %TEAMPATH%\Cache\*.*

del /Q %TEAMPATH%\databases\*.*

del /Q %TEAMPATH%\GPUcache\*.*

del /Q %TEAMPATH%\IndexedDB\*.*

del /Q %TEAMPATH%"Local Storage"\*.*

del /Q %TEAMPATH%\tmp\*.*

pause

Reinstalled Teams : It worked once but hanged again after relaunching Teams.

Here is the window Teams gets stucked on :

I can use Teams Web app but have the message :

We're experiencing limitations with OneNote in Microsoft Teams. Please use OneNote for the web to edit this notebook.

When opening OneNote for the web i have issues with notebooks not showing some tabs with folowing error message :

Reloading page does not solve the problem.

Who can you help me for both problems ?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-02-10T21:13:37+00:00

    I've just had this issue when installing teams onto a brand new mac. I found a fix that worked for me.

    Open the microsoft teams web app and copy the link for one of your teams. 

    Follow the link and choose to open with the desktop app.

    Should then get past the blank white screen and endless loading.

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  2. Anonymous
    2021-02-10T00:57:06+00:00

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  3. Anonymous
    2021-02-10T00:46:45+00:00

    Facing same issue, and tried to install an older version using the url provided above and received message that it no longer exists.  Any alternate locations where I might find an older version?  I cannot reinstall the full office suite as my organization has this blocked and i've already changed out my laptop 2x in 2 weeks.

    Thanks for any help.

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  4. Anonymous
    2021-01-29T18:08:53+00:00

    I have had a similar experience.  However My issue was that I have laptop connected to a domain.  I then created a local user our with the domain.  Installed office 365.  All was working well except Teams.  Spent a while deleting Teams and associated files and folders and then reinstalled.  Same issue Teams hangs.  I then decided to take the laptop into the office and login as the user.  Once I did this everything worked as it should.

    Not sure if it was the fresh profile that sorted the issue? Or was the issue caused because I used a local profile for a works account on a domain attached laptop?

    Just my pennies worth.  Hope it helps.

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  5. Anonymous
    2021-01-29T16:09:53+00:00

    FYI: Microsoft acknowledged the issue today and did confirm that setting teams.exe to run in compatibility mode was the temporary fix. Apparently, this is related to users who have both an MSA and AAD accounts with matching names.  (See TM236316):

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