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Hi,
I have a reccurent issue with MS teams app from desktop on Windows 10, it loads, and ask to sign into O365. Then it hangs for hours.... task manager shows 4 Teams.exe threads.
I have uninstalled, rebooted, and reinstalled 64 bit Teams. Cleared all cached credentials in Windows 'credential manager'
Cleaned up user Team cache with
set TEAMPATH=%appdata%\Microsoft\teams
del /Q %TEAMPATH%"application cache"\cache\*.*
del /Q %TEAMPATH%\blob_storage\*.*
del /Q %TEAMPATH%\Cache\*.*
del /Q %TEAMPATH%\databases\*.*
del /Q %TEAMPATH%\GPUcache\*.*
del /Q %TEAMPATH%\IndexedDB\*.*
del /Q %TEAMPATH%"Local Storage"\*.*
del /Q %TEAMPATH%\tmp\*.*
pause
Reinstalled Teams : It worked once but hanged again after relaunching Teams.
Here is the window Teams gets stucked on :
I can use Teams Web app but have the message :
We're experiencing limitations with OneNote in Microsoft Teams. Please use OneNote for the web to edit this notebook.
When opening OneNote for the web i have issues with notebooks not showing some tabs with folowing error message :
Reloading page does not solve the problem.
Who can you help me for both problems ?
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I simply right-clicked on the MS Team icon and selected "Troubleshoot compatibility" and it worked thereafter. Not an elegant solution but i hope it helps.
I can also confirm installing an older version works. I ran into this same issue after installing Windows 10 Build 20H2 on a new hard drive for a client. I will mention, I may have gone too many Teams versions back (version 1.2.0.7161). The older installer I was able to locate was from April 2020. I then ran into an issue because the authentication was different and it was having trouble getting past using the domain account rather than the Office 365 account. Simply hit the sign out prompt when it failed and it then tried signing in again with the proper username and password and it worked. Updated the app to the latest and everything is now working perfectly.
Teams corrupts the Windows configuration and I can't recover the Windows session. I created a new Windows user and installed everything to fix the issue
That is what we thought as well, but there was something that was causing the GPO to mess up 19 out of 500 people
I will take a look at that but that would seem to impact all users, this is only impacting 3 laptops out of 16?