MS TEAMS- "we couldn't complete the call"

Anonymous
2020-08-09T13:50:16+00:00

Hello,

I've a case where MS Teams, the mobile app was working fine until suddenly it didn't. Every time we try joining a call, we get the message "we couldn't complete the call". Is there a reason for this? Does anybody have any idea how to resolve this?

Microsoft Teams | Microsoft Teams for education | Calendar | Other

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  1. Anonymous
    2020-08-13T06:38:24+00:00

    This issue very specific to their recent update and also specific to devices too.

    My Kid also using Amazon Fire Tablet. Multiple uninstall and install didn't work. One work around I have done is downgrade the Teams version by installing APK separately ( not via Google play store). Installed 1416.20200728 version.

    It worked fine for me. Able to join the calls.

    This could help some one facing the similar issue. Its work around not solution.

    Thanks

    Indhu.

    Thanks Indhu for posting this workaround. This worked for me .

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  2. Anonymous
    2020-08-13T06:40:58+00:00

    Hi Indhu,

    can you share link as well? I tried 3 older versions from apkmirror but was unable to install even a single one. 

    Hi NishantGupta4

    I used this and it worked for me

    https://www.apkmirror.com/apk/microsoft-corporation/microsoft-teams/microsoft-teams-1416-1-0-0-2020072202-release/

    Variant -->2020569021

    Good Luck.

    Phani...

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  3. Anonymous
    2020-08-13T07:05:26+00:00

    Thanks Phani... it worked for me.. I hope Microsoft will also fix this issue.

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  4. Anonymous
    2020-08-13T08:32:23+00:00

    Hello,

    I've a case where MS Teams, the mobile app was working fine until suddenly it didn't. Every time we try joining a call, we get the message "we couldn't complete the call". Is there a reason for this? Does anybody have any idea how to resolve this?

    My  name is  sumit kumar.

    Microsoft teams we could'nt the call  kyu dikha raha hai.

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  5. Anonymous
    2020-08-13T08:44:40+00:00

    Hello,

    My name is Veejay, an Independent Advisor and a Microsoft user like you and I'll be glad to help you.

    Does the issue also happens when you try to join a call via desktop app and web app?

    Web app link: https://teams.microsoft.com

    Please let me know the results.

    Thank You!

    I'm a med school student and face the same issue while taking inline classes.Kindly look into this matter and provide a solution as soon as possible.

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