MS TEAMS- "we couldn't complete the call"

Anonymous
2020-08-09T13:50:16+00:00

Hello,

I've a case where MS Teams, the mobile app was working fine until suddenly it didn't. Every time we try joining a call, we get the message "we couldn't complete the call". Is there a reason for this? Does anybody have any idea how to resolve this?

Microsoft Teams | Microsoft Teams for education | Calendar | Other

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  1. Anonymous
    2020-08-18T20:49:59+00:00

    The version now available in the Play Store should resolve this issue so please update the version on your phone.  Thank you for the reports on this.

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  2. Anonymous
    2020-10-08T21:20:18+00:00

    I’m having the same issue starting this morning. App on my laptop works, iphone app does not. I restarted the phone, tried without wifi, to no success. I removed the app from the phone and reinstalled and authenticated. It worked for 2 hours after that, but then failed again.

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  3. Anonymous
    2020-10-13T20:03:47+00:00

    If you are facing this issue on IOS, please update your app from app store. 

    After updates it works without any issue.

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  4. Anonymous
    2020-10-13T20:47:07+00:00

    After reviewing the iphone app logs, it seemed like there was a bad server response from the cloud services related to authentication when joining meetings with voice. I considered that the MS cloud services must be clustered, so I continued to log out and back in until a different server authenticated me, and my issue went away. 

    To confirm my suspicion, many of the teams users in my office began to have the same issues concurrently with me. I had them all perform the repetitive logoff/logon process until their issues went away. 

    Presumably, MS has now resolved the server issue.

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  5. Anonymous
    2020-12-30T10:15:48+00:00

    Hi..

    Things like that happens sometimes during to a few errors at the processes of the Cloud computing..

    First,try resingning your account..°^°

    If still,update to latest version and then clear the catch..✓

    Ha?!!contact admin or clear data by reinstalling :(

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