MS TEAMS- "we couldn't complete the call"

Anonymous
2020-08-09T13:50:16+00:00

Hello,

I've a case where MS Teams, the mobile app was working fine until suddenly it didn't. Every time we try joining a call, we get the message "we couldn't complete the call". Is there a reason for this? Does anybody have any idea how to resolve this?

Microsoft Teams | Microsoft Teams for education | Calendar | Other

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  1. Anonymous
    2020-08-09T14:26:43+00:00

    Hello,

    My name is Veejay, an Independent Advisor and a Microsoft user like you and I'll be glad to help you.

    Does the issue also happens when you try to join a call via desktop app and web app?
    Web app link: https://teams.microsoft.com

    Please let me know the results.
    Thank You!

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  2. Anonymous
    2020-08-09T17:49:48+00:00

    Thanks, Veejay! No, it doesn't happen when logging in using a web browser. Only on the mobile app. It's strange because this happened out of the blue. Basically this is happening with my mum's account, she's a teacher and the faculty have online classes on Teams. It was working fine until one night. The next morning, she had trouble joining calls.

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  3. Anonymous
    2020-08-09T23:23:30+00:00

    Hello SruthiVempati,

    Sorry for experiencing this issue.

    • Can you try connecting on a different network to check if the issue is the same?
    • You can also check some applications installed in your mobile (like Antivirus) if it’s blocking calls.
    • Try uninstalling and installing Team latest version in your mobile.

    I hope this helps!

    Thank You

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  4. Anonymous
    2020-08-10T04:36:23+00:00

    Hello SruthiVempati,

    Sorry for experiencing this issue.

    • Can you try connecting on a different network to check if the issue is the same?
    • You can also check some applications installed in your mobile (like Antivirus) if it’s blocking calls.
    • Try uninstalling and installing Team latest version in your mobile.

    I hope this helps!

    Thank You

    This is happening even after trying all the options provided above. This is really affecting online schooling for my child. Need a proper solution.

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    5 people found this answer helpful.
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  5. Anonymous
    2020-08-10T10:50:25+00:00

    Hello,

    My name is Veejay, an Independent Advisor and a Microsoft user like you and I'll be glad to help you.

    Does the issue also happens when you try to join a call via desktop app and web app?

    Web app link: https://teams.microsoft.com

    Please let me know the results.

    Thank You!

    I am also facing the same issue.

    Was this answer helpful?

    3 people found this answer helpful.
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