MS TEAMS- "we couldn't complete the call"

Anonymous
2020-08-09T13:50:16+00:00

Hello,

I've a case where MS Teams, the mobile app was working fine until suddenly it didn't. Every time we try joining a call, we get the message "we couldn't complete the call". Is there a reason for this? Does anybody have any idea how to resolve this?

Microsoft Teams | Microsoft Teams for education | Calendar | Other

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  1. Anonymous
    2020-10-13T20:47:07+00:00

    After reviewing the iphone app logs, it seemed like there was a bad server response from the cloud services related to authentication when joining meetings with voice. I considered that the MS cloud services must be clustered, so I continued to log out and back in until a different server authenticated me, and my issue went away. 

    To confirm my suspicion, many of the teams users in my office began to have the same issues concurrently with me. I had them all perform the repetitive logoff/logon process until their issues went away. 

    Presumably, MS has now resolved the server issue.

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  2. Anonymous
    2020-08-16T11:35:28+00:00

    I used this and it worked for me - uninstall teams before installing this version. Also, do at your own risk as this is not from official play store. 

    https://www.apkmirror.com/apk/microsoft-corporation/microsoft-teams/microsoft-teams-1416-1-0-0-2020072202-release/

    Variant -->2020569021

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  3. Anonymous
    2020-08-16T11:35:05+00:00

    I used this and it worked for me - uninstall teams before installing this version. Also, do at your own risk as this is not from official play store. 

    https://www.apkmirror.com/apk/microsoft-corporation/microsoft-teams/microsoft-teams-1416-1-0-0-2020072202-release/

    Variant -->2020569021

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  4. Anonymous
    2020-08-12T08:46:24+00:00

    how to join for video call cause alwways pump the "we couldnt complete the call" how to coplete to join vc

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  5. Anonymous
    2020-08-11T06:06:38+00:00

    Still not connecting

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