MS TEAMS- "we couldn't complete the call"

Anonymous
2020-08-09T13:50:16+00:00

Hello,

I've a case where MS Teams, the mobile app was working fine until suddenly it didn't. Every time we try joining a call, we get the message "we couldn't complete the call". Is there a reason for this? Does anybody have any idea how to resolve this?

Microsoft Teams | Microsoft Teams for education | Calendar | Other

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  1. Anonymous
    2020-08-11T11:19:47+00:00

    We should all report this issue on google play store app as well.

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  2. Anonymous
    2020-08-10T12:40:31+00:00

    I am also having the same issue. My both the kids online classes are effected due to this. I am on Amazon Fire tablet fire HD 8(7 th generation)

    Fire OS 5.6.6.0

    Thanks,

    Phani...

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  3. Anonymous
    2020-08-11T05:52:59+00:00

    I am also having same issue. Kid's online classes are effected due to this. I am on Amazon table fire HD 8 (7th generation) Fire OS 5.3.7.2 (657611720)

    I am able to join team meetings for same user from other devices - laptop, iPhone etc.

    I am also facing the exact same issue since yesterday ie 10/08/2020

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  4. Anonymous
    2020-08-10T14:59:08+00:00

    I have two users reporting the same issue since friday (aug.7) using android devices. Previously had no problems.

    I have confirmed that one user can use their desktop just fine, but many students don't have multiple devices to run tests.

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  5. Anonymous
    2020-08-09T23:23:30+00:00

    Hello SruthiVempati,

    Sorry for experiencing this issue.

    • Can you try connecting on a different network to check if the issue is the same?
    • You can also check some applications installed in your mobile (like Antivirus) if it’s blocking calls.
    • Try uninstalling and installing Team latest version in your mobile.

    I hope this helps!

    Thank You

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