MS Teams with Sony headphones wh-1000xm5

Anonymous
2022-10-07T06:27:49+00:00

Hi!

I'm having trouble using my new wh-1000xm5 headphones in Teams on laptop and it is no problem with the initial connection process to windows using bluetooth. It can find two outputs to the headphones, handsfree and stereo. I use the stereo as primary but have tried with both. However, in teams calls using the windows application I can't use the microphone on the headphones, people can't hear me and then my sound disappear. The sound works fine and with good quality while using laptop microphone but when switching to headphone mic the sound disappear again.

Any idea what the problem is?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2023-03-27T21:59:52+00:00

    Unfortunately there is no solution at the moment. Many bluetooth headsets (regardless of brands) have issues with Windows Microsoft Teams. There are many posts on this and Microsoft is not rectifying the issue.

    The handsfree free telephony workaround is not really a solution. The issue still exists.

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  2. Anonymous
    2023-03-30T09:34:54+00:00

    Unfortunately there is no solution at the moment. Many bluetooth headsets (regardless of brands) have issues with Windows Microsoft Teams. There are many posts on this and Microsoft is not rectifying the issue.

    The handsfree free telephony workaround is not really a solution. The issue still exists.

    I found a way to make it work for me, hopefully it will work for you as well.

    https://answers.microsoft.com/en-us/msteams/forum/all/ms-teams-with-sony-headphones-wh-1000xm4/fbe7a260-6f8c-4545-9037-d842a57d2735?page=4

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  3. Anonymous
    2023-04-14T16:52:22+00:00

    I'm facing the same issue, so the problem was not with his hardware.

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  4. Anonymous
    2023-05-21T09:45:21+00:00

    WORKS! Many thnks

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  5. Anonymous
    2023-06-02T12:11:54+00:00

    I may have resolved my XM5 vs. Teams issue today. I'll come back if it turns out to be permanent or not.

    Laptop has Intel chipset, so I downloaded the latest driver https://www.intel.com/content/www/us/en/products/sku/204837/intel-wifi-6e-ax211-gig/downloads.html

    this changed FW from v22.190.0.4 to 22.220.1.1. After a reboot, everything (as by magic) worked.

    I bought them on a Friday after work and used them Monday with great joy only to have them NOT work Tuesday morning.

    4 days with having to go back to the Jabra 65e's... <insert censored words and emojis>

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    2 people found this answer helpful.
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