MS Teams with Sony headphones wh-1000xm5

Anonymous
2022-10-07T06:27:49+00:00

Hi!

I'm having trouble using my new wh-1000xm5 headphones in Teams on laptop and it is no problem with the initial connection process to windows using bluetooth. It can find two outputs to the headphones, handsfree and stereo. I use the stereo as primary but have tried with both. However, in teams calls using the windows application I can't use the microphone on the headphones, people can't hear me and then my sound disappear. The sound works fine and with good quality while using laptop microphone but when switching to headphone mic the sound disappear again.

Any idea what the problem is?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2023-01-20T15:17:18+00:00

    The dongle works with a bose headphones, but it can't connect with Sony headphones, I'm looking to find out if another dongle would work with my sony headphones, but no luck yet and I don't want to order one before I'm sure it will work.

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  2. Anonymous
    2023-01-20T15:30:51+00:00

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  3. Anonymous
    2023-01-20T15:55:12+00:00

    This worked for me as well; however, what it seems to be doing is that it does not use the headphone's microphone, but rather the PC's.

    But if I manually setup Teams to work with headphone's sound, PC microphone and hands free enabled, it does not work, so it is necessary to disable the hands free option like it is mentioned in that post :)

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  4. Anonymous
    2023-01-24T05:13:26+00:00

    The solution I found after same issue started a few months back was to turn the noise suppression to low in teams. The headphones do great noise suppression anyway.

    This worked on xm3 and xm5.

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