MS Teams with Sony headphones wh-1000xm5

Anonymous
2022-10-07T06:27:49+00:00

Hi!

I'm having trouble using my new wh-1000xm5 headphones in Teams on laptop and it is no problem with the initial connection process to windows using bluetooth. It can find two outputs to the headphones, handsfree and stereo. I use the stereo as primary but have tried with both. However, in teams calls using the windows application I can't use the microphone on the headphones, people can't hear me and then my sound disappear. The sound works fine and with good quality while using laptop microphone but when switching to headphone mic the sound disappear again.

Any idea what the problem is?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2023-01-11T13:45:26+00:00

    The craziest thing is.... I have had several teams calls where it worked flawlessly with my new XM5s. And suddenly it stopped.

    Definately not a headset problem. Definately a windows problem.... not sure why. but it works fine everywhere else.

    Used it fine both in windows 10 and 11 where everything worked (microphone and speakers at the same time, crazy right?)

    and then it just stopped this week... something with dirivers, permissions and settings.... and its only on Teams (other apps no issue)

    so microsoft... please step up.

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  2. Anonymous
    2023-01-12T01:57:07+00:00

    Same issue here, Sony WH-1000xm5 mysteriously stopped working with MS Teams around mid-October 2022. It was working fine prior to that.

    Seems like many others here are waiting on a fix too - here's hoping.

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  3. Anonymous
    2023-01-12T23:02:10+00:00

    ImageSame issue here, as soon as I start a Teams call with my xm5's The whole audio of the pc just cuts out. Also the microphone sign got wierd one time.

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  4. Anonymous
    2023-01-13T10:39:18+00:00

    Hello,

    I have exactly the same issue with my Sony wh-1000xm5, I hade before a Bose NC 700 and had this issue as well. I was able to solve this issue by using a USB dongle and that worked just fine. I will try if this solution also works for this sony. But since all these headsets have this issue, this is really related to Teams and not to the headphones. So it would be good if teams comes up with a solution for this.

    regards,

    Lien

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  5. Anonymous
    2023-01-13T10:50:03+00:00

    Please reply when the dongle works.

    Microsoft should really step up their game, the online thing they do is charging us for improperly working software.

    Very disappointing

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