MS Teams with Sony headphones wh-1000xm5

Anonymous
2022-10-07T06:27:49+00:00

Hi!

I'm having trouble using my new wh-1000xm5 headphones in Teams on laptop and it is no problem with the initial connection process to windows using bluetooth. It can find two outputs to the headphones, handsfree and stereo. I use the stereo as primary but have tried with both. However, in teams calls using the windows application I can't use the microphone on the headphones, people can't hear me and then my sound disappear. The sound works fine and with good quality while using laptop microphone but when switching to headphone mic the sound disappear again.

Any idea what the problem is?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2023-12-08T09:17:20+00:00

    Did you get the solution for it?

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  2. Anonymous
    2023-12-14T16:17:13+00:00

    I have EXACTLY the same issue.

    The problem is only with Win11 or Win10 + Teams but also other soft like Zoom for example

    I will add, i tested different headset and the problem is exactly with the BOSE 700

    No problem with Android

    So my conclusion is it is not Teams related (meaning not in relation with teh software because Zoom has the same issue)

    It is related to Windows 10 & 11, certainly at the Bluetooth level

    More, i tested with different PC, and excatly teh same issue, but all my tests were running on win 10 or Win 11

    I think Microsoft need to really investigate this one

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