MS Teams with Sony headphones wh-1000xm5

Hello Thim, I am a Microsoft Teams independent advisor and a user like you, The problem that you are having can be fixed from settings.

To select the mic, speaker, and camera you want Teams to use for calls and meetings, select Settings and more Select to see more options next to your profile picture at the top of Teams and then choose Settings > Devices.

Under Audio devices, pick the speaker and mic you want Teams to use by default.

You may also need to change the audio settings of your device, so for windows 11 you have to:

To change the audio output on your Windows 11 computer using the Quick Settings Panel, you’ll need to click on the icons that consist of the Volume, Ethernet, and Battery icons located at the bottom right. When you see the panel click on the arrow to the right of the volume option.

Once you click on the arrow, you’ll see all the audio devices that are connected to your Windows 11 computer. Simply click on the one you want to hear the sound from, and you’re good to go.

Let me know if this solves your issue, if not I will try to find other ways to solve this problem.

Kind regards.

Mustafa

Hi!
It is in teams I have changed the device settings and when I change mic in their that when the sound disappear. pic (now it is on laptop mic):

Now I notice that the microphone works but my sound is disappearing, in the volume controls have activated the devices as well and it looks like this:

So dont know what the problem can be :/

hey there,

does the microphone work well with other software?

Can you do a test with the microphone application, or use it with your phone to make some calls and make sure that the problem is not with your microphone?

And for your earphones to work you have to change it from the intel mic to your headphone mic, I have attached a screenshot of what mine looks like, when I connect to a headphone.

You can also make a test call it is located under the audio settings, change the settings around and see which one works when you make a test call.

Let me know how it goes, and if you face microphone problems with other applications such as recording your audio, or when calling others then it could be that your microphones are broken.

Kind regards.

Mustafa

Have made several calls with the headphones using my mobile phone. Tested the microphone again at a meeting and they could here me but still my sound in the headphones disappear when I selected that microphone in the device settings.

Yes that microphone is selected during these test:

Have made several test calls. With the razer mini it works well but with headset it does not work. However, in this test it is hard to test the microphone because the sound is disappearing and I cant change settings during that call.

When I test the microphone in window settings it getting readings but give low percentage value, in this test I spoke quite loud.![](https://learn-attachment.microsoft.com/api/attachments/1cc809fa-3702-4de3-a849-57728390b26e?platform=QnA

Hey there, I am sorry to inform you that the problem is with your headphone, as a final test I would recommend you test your team meeting with another headphone, preferably a wireless one, if it doesn't work then also, then the problem is definitely with your headphone,

Should I mark this question as resolved now that we know the problem is now with the Teams software but with the hardware of your headphone?

Kind regards

Mustafa