MS Teams with Sony headphones wh-1000xm5

Anonymous
2022-10-07T06:27:49+00:00

Hi!

I'm having trouble using my new wh-1000xm5 headphones in Teams on laptop and it is no problem with the initial connection process to windows using bluetooth. It can find two outputs to the headphones, handsfree and stereo. I use the stereo as primary but have tried with both. However, in teams calls using the windows application I can't use the microphone on the headphones, people can't hear me and then my sound disappear. The sound works fine and with good quality while using laptop microphone but when switching to headphone mic the sound disappear again.

Any idea what the problem is?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2022-12-06T15:45:39+00:00

    I am also having the same issue Sony WH-1000XM5. The headset works when I am using Teams on my Phone, but on the computer does not work at all.

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  2. Anonymous
    2022-12-06T15:43:45+00:00

    I am also having the same issue Sony WH-1000XM5. The headset works when I am using Teams on my Phone, but on the computer does not work at all.

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  3. Anonymous
    2022-12-06T12:28:47+00:00

    I have the same + additionally me voice sounds 'robot' like when I speak.. I'd say I would expect more from a 300$ headset, but it's not the headset.. it's the teams integration..

    I've tried with a Jabra M65 Bluetooth and the same issue there.

    Any resolution would be appreciated.

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  4. Anonymous
    2022-11-29T12:44:34+00:00

    Hi All,

    To add on, I'm also facing the same issue with any Bluetooth headset and Teams. Running on Windows 10.

    No issue previously. Issue only started a few months back.

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  5. Anonymous
    2022-11-21T17:54:01+00:00

    Can confirm, Sony WH-1000XM5, identical issue. When I try to split my devices in Teams, with the WH-1000XM5 as the audio output and then use a different microphone device for input, all sound cuts out, in/out everywhere. I can immediately rectify the problem by setting the mic-in back to the WH-1000XM5.

    Headphones/Mic have no issues on iOS/Android, the problem only exists on Windows 11 with Microsoft Teams.

    Windows 11 22H2 November patch level with Teams 1.5.00.31168.

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    10+ people found this answer helpful.
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