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Hi!
I'm having trouble using my new wh-1000xm5 headphones in Teams on laptop and it is no problem with the initial connection process to windows using bluetooth. It can find two outputs to the headphones, handsfree and stereo. I use the stereo as primary but have tried with both. However, in teams calls using the windows application I can't use the microphone on the headphones, people can't hear me and then my sound disappear. The sound works fine and with good quality while using laptop microphone but when switching to headphone mic the sound disappear again.
Any idea what the problem is?
Managing sound and video settings during Teams meetings and calls
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same problem.
When i make a call with Android it is perfect but when I make a call with windows11 it doesn't work :-(
I have the same problem.
Same issue with WH-1000XM4, windows 11 and MS Teams. The headset works properly with any other application, tools. It is definitely an issue on Teams. Microsoft need to take this seriously as I have found several trail mail with people complaining.
I am in the same situation.
It does not occur in Windows 10, but in Windows 11, so it must be a Windows problem.
I also have that problem, no sound when use Sony headphones in stereo mode and external microphone. Only works on Hands Free profile.