MS Teams with Sony headphones wh-1000xm5

Anonymous
2022-10-07T06:27:49+00:00

Hi!

I'm having trouble using my new wh-1000xm5 headphones in Teams on laptop and it is no problem with the initial connection process to windows using bluetooth. It can find two outputs to the headphones, handsfree and stereo. I use the stereo as primary but have tried with both. However, in teams calls using the windows application I can't use the microphone on the headphones, people can't hear me and then my sound disappear. The sound works fine and with good quality while using laptop microphone but when switching to headphone mic the sound disappear again.

Any idea what the problem is?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2023-01-12T01:57:07+00:00

    Same issue here, Sony WH-1000xm5 mysteriously stopped working with MS Teams around mid-October 2022. It was working fine prior to that.

    Seems like many others here are waiting on a fix too - here's hoping.

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  2. Anonymous
    2023-01-11T13:45:26+00:00

    The craziest thing is.... I have had several teams calls where it worked flawlessly with my new XM5s. And suddenly it stopped.

    Definately not a headset problem. Definately a windows problem.... not sure why. but it works fine everywhere else.

    Used it fine both in windows 10 and 11 where everything worked (microphone and speakers at the same time, crazy right?)

    and then it just stopped this week... something with dirivers, permissions and settings.... and its only on Teams (other apps no issue)

    so microsoft... please step up.

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  3. Anonymous
    2023-01-10T10:44:38+00:00

    Sad to say, I have been using a USB dongle from the start, so no solution for me here :/

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  4. Anonymous
    2023-01-07T05:24:44+00:00

    Intel is the issue. Their AX211 Bluetooth drivers have been busted for ages now. I disabled Intel Bluetooth in the device manager and installed a USB Dongle UGREEN USB Bluetooth 5.0. Presto. That did the trick for me. Headset Mode. Music, Voice. After struggling for months with reinstalls, fresh installation, and existing system image. The USB dongle is all I needed to get my WH-1000XM5 working as a HEADSET again. Cheers.

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  5. Anonymous
    2023-01-03T15:26:53+00:00

    Hi,

    I also have WH1000XM5 headset, the first time I connected them to my PC (W11) I could use the headset without a problem. The second meeting I had that day I started having the issues described in the thread.

    Not sure if this happened to you, but when it was not working, by doing a test call in Teams I hear the first "beep" when the call is recording your voice, but it never play back the recording, it just tells me that if Im satisfied with the audio everything was ok.

    I has this issue for some time and what I did that at least fixed it for me was to connect the headset to my phone and initialized the headset, which I believe is to restore it to its default settings, I paired them again in my phone, I removed the device from my PC and paired them again. After that, the test call was working fine and I could hear myself in the recording.

    Hope this works for the rest of you :)

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