MS Teams with Sony headphones wh-1000xm5

Anonymous
2022-10-07T06:27:49+00:00

Hi!

I'm having trouble using my new wh-1000xm5 headphones in Teams on laptop and it is no problem with the initial connection process to windows using bluetooth. It can find two outputs to the headphones, handsfree and stereo. I use the stereo as primary but have tried with both. However, in teams calls using the windows application I can't use the microphone on the headphones, people can't hear me and then my sound disappear. The sound works fine and with good quality while using laptop microphone but when switching to headphone mic the sound disappear again.

Any idea what the problem is?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2023-03-27T17:58:51+00:00

    Yes, but you need to disable that. If you go to the previous page of this thread, you will see that someone gives a link to the solution over there. In fact you need to disable the hands-free option:

    Here's how to fix it. Priviously with the 3's, you could go in your drivers or in your device and disable the Hands-Free option. Now ith the 4's and Windows 11, you basicly only have to go to : Control Panel -> Hardware and Sound -> Devices and Printers.

    There you'll find you headphones. Right click, properties -> bluetooth and disable the hands-free option. This is how to do it in windows 10: Only difference is I'm on Windows 10, and instead of Properties --> Bluetooth --> Disable hands free, it was Properties --> Services --> Untick the "Hands-free Telephony" box --> Apply

    I hope this helps.

    regards,

    Lien

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  2. Anonymous
    2023-03-27T17:47:37+00:00

    Hi. I did it, but i doesn't work. I think it's an Windows issue, as it's not detecting the microphone. When i click in "connect" nothing happens.

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  3. Anonymous
    2023-03-27T17:18:39+00:00

    That you can easily solve by downloading the app on your smartphone and disable the talk on chat function.

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  4. Anonymous
    2023-03-27T16:54:47+00:00

    I'm having the same issue! The wh-1000xm5 works fine with everything, but when MS Teams detects my voice during a video call, the headphone changes to the "ambient sound" mode and no one can hear me. Please, solve it!

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  5. Anonymous
    2023-03-07T14:30:56+00:00

    I just came to a point and force stopped the app on my phone to prevent it from switching.

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