MS Teams with Sony headphones wh-1000xm5

Anonymous
2022-10-07T06:27:49+00:00

Hi!

I'm having trouble using my new wh-1000xm5 headphones in Teams on laptop and it is no problem with the initial connection process to windows using bluetooth. It can find two outputs to the headphones, handsfree and stereo. I use the stereo as primary but have tried with both. However, in teams calls using the windows application I can't use the microphone on the headphones, people can't hear me and then my sound disappear. The sound works fine and with good quality while using laptop microphone but when switching to headphone mic the sound disappear again.

Any idea what the problem is?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2023-06-12T18:55:16+00:00

    I fixed the issue - If you are using Sony Headphone wh-1000xm5 to connect multiple devices simultaneously - you will lose it as microphone on windows 11.

    Go to Sony app on your iphone/android and turn off "Connect 2 devices simultaneously" - then join in using Bluetooth to windows 11 and check "Audio" under Bluetooth & Devices -. Devices to see that WH-1000XM5 is "Connected, mic, audio" and you are all set.

    You cant use it to connect to your phone and Laptop as you will keep losing Microphones access on windows 11

    Sad but that is a discovery ! - not a solution

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  2. Anonymous
    2023-01-03T15:26:53+00:00

    Hi,

    I also have WH1000XM5 headset, the first time I connected them to my PC (W11) I could use the headset without a problem. The second meeting I had that day I started having the issues described in the thread.

    Not sure if this happened to you, but when it was not working, by doing a test call in Teams I hear the first "beep" when the call is recording your voice, but it never play back the recording, it just tells me that if Im satisfied with the audio everything was ok.

    I has this issue for some time and what I did that at least fixed it for me was to connect the headset to my phone and initialized the headset, which I believe is to restore it to its default settings, I paired them again in my phone, I removed the device from my PC and paired them again. After that, the test call was working fine and I could hear myself in the recording.

    Hope this works for the rest of you :)

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  3. Anonymous
    2022-12-06T15:43:45+00:00

    I am also having the same issue Sony WH-1000XM5. The headset works when I am using Teams on my Phone, but on the computer does not work at all.

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  4. Anonymous
    2022-12-06T15:45:39+00:00

    I am also having the same issue Sony WH-1000XM5. The headset works when I am using Teams on my Phone, but on the computer does not work at all.

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  5. Anonymous
    2022-10-07T13:27:33+00:00

    Have made several calls with the headphones using my mobile phone. Tested the microphone again at a meeting and they could here me but still my sound in the headphones disappear when I selected that microphone in the device settings.

    Yes that microphone is selected during these test:

    Have made several test calls. With the razer mini it works well but with headset it does not work. However, in this test it is hard to test the microphone because the sound is disappearing and I cant change settings during that call.

    When I test the microphone in window settings it getting readings but give low percentage value, in this test I spoke quite loud.![](https://learn-attachment.microsoft.com/api/attachments/1cc809fa-3702-4de3-a849-57728390b26e?platform=QnA

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