MS Teams with Sony headphones wh-1000xm5

Anonymous
2022-10-07T06:27:49+00:00

Hi!

I'm having trouble using my new wh-1000xm5 headphones in Teams on laptop and it is no problem with the initial connection process to windows using bluetooth. It can find two outputs to the headphones, handsfree and stereo. I use the stereo as primary but have tried with both. However, in teams calls using the windows application I can't use the microphone on the headphones, people can't hear me and then my sound disappear. The sound works fine and with good quality while using laptop microphone but when switching to headphone mic the sound disappear again.

Any idea what the problem is?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2023-12-14T16:17:13+00:00

    I have EXACTLY the same issue.

    The problem is only with Win11 or Win10 + Teams but also other soft like Zoom for example

    I will add, i tested different headset and the problem is exactly with the BOSE 700

    No problem with Android

    So my conclusion is it is not Teams related (meaning not in relation with teh software because Zoom has the same issue)

    It is related to Windows 10 & 11, certainly at the Bluetooth level

    More, i tested with different PC, and excatly teh same issue, but all my tests were running on win 10 or Win 11

    I think Microsoft need to really investigate this one

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  2. Anonymous
    2022-12-06T12:28:47+00:00

    I have the same + additionally me voice sounds 'robot' like when I speak.. I'd say I would expect more from a 300$ headset, but it's not the headset.. it's the teams integration..

    I've tried with a Jabra M65 Bluetooth and the same issue there.

    Any resolution would be appreciated.

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  3. Anonymous
    2022-11-29T12:44:34+00:00

    Hi All,

    To add on, I'm also facing the same issue with any Bluetooth headset and Teams. Running on Windows 10.

    No issue previously. Issue only started a few months back.

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  4. Anonymous
    2022-10-07T08:37:51+00:00

    Hi!
    It is in teams I have changed the device settings and when I change mic in their that when the sound disappear. pic (now it is on laptop mic):

    Now I notice that the microphone works but my sound is disappearing, in the volume controls have activated the devices as well and it looks like this:

    So dont know what the problem can be :/

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  5. Anonymous
    2022-10-07T07:41:03+00:00

    Hello Thim, I am a Microsoft Teams independent advisor and a user like you, The problem that you are having can be fixed from settings.

    To select the mic, speaker, and camera you want Teams to use for calls and meetings, select Settings and more Select to see more options next to your profile picture at the top of Teams and then choose Settings > Devices.

    Under Audio devices, pick the speaker and mic you want Teams to use by default.

    You may also need to change the audio settings of your device, so for windows 11 you have to:

    To change the audio output on your Windows 11 computer using the Quick Settings Panel, you’ll need to click on the icons that consist of the Volume, Ethernet, and Battery icons located at the bottom right. When you see the panel click on the arrow to the right of the volume option.

    Once you click on the arrow, you’ll see all the audio devices that are connected to your Windows 11 computer. Simply click on the one you want to hear the sound from, and you’re good to go.

    Let me know if this solves your issue, if not I will try to find other ways to solve this problem.

    Kind regards.

    Mustafa

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